SAINT LAURENT CRM Assistant (Contract Based)

ROLE

We are seeking a detail oriented and analytical CRM Assistant to support our Client Engagement team. This role combines data analysis and CRM reporting with hands on exposure to clienteling tools, personalized 1-to-1 and 1-to-many communications, and occasion support in organizing client events, managing samples, and gifting initiatives.

MISSION

Data Analysis & Insights: 

•  Analyze client and CRM data to support luxury clienteling and personalization strategies and post event reports 
• To track boutiques and client KPIs, and clienteling campaign performance using Power BI dashboards 
• To create translate relevant clienteling tools and campaigns training documents 
• Conduct analysis using Excel (PivotTables, formulas, lookups, data cleansing) 
• Support CRM data accuracy, governance, and reporting standards

Clienteling & Communications: 

• Support execution and performance tracking of one-to-one and one-to-many communications (SMS,MMS,eDM) for VIP outreach, appointments, and personalized campaigns
• Assist with client segmentation (VIP, VIC, prospect, in-active clients) for targeted engagement
• Support adoption and data quality of clienteling tools used by boutique teams and Client Advisors

Support Business Operations: 

• Collaborate with teams across Retail, Merchandising, Communications, and Finance to develop business data solutions that drive efficiency and performance
• Assist in the coordination of client events, including guest lists, invitations, RSVP tracking, and post‑event reporting
• Support sample distribution and gifting management, including tracking allocations, inventory lists, and client attribution

Standardization & Best Practices: 

• Contribute to the development of best practices for data analysis and visualization
• Share knowledge and actively engage with the internal data analytics community

Ad-hoc Tasks: 

• Take on special projects and provide support for client events and other business activities as needed

PROFILE

Education: 

• Pursuing a degree in Statistics, Data Analysis, Marketing, Computer Science, or related fields. 

Technical Skills: 

• Proficiency in PowerBI (dashboard, visual storytelling)
• Advanced Excel skills (PivotTables, formulas, XLOOKUP/VLOOKUP, data handling)
• Familiarity with clienteling tools and one‑to‑one client engagement processes

Analytical Mindset: 

• Strong analytical skills with the ability to identify patterns, risks, and opportunities related to customer behavior and marketing performance
• Curious and passionate about data-driven marketing, customer behavior analysis, and trends in the luxury and retail industry
   

Soft Skills: 

• Excellent organizational and time management skills to thrive in a fast-paced environment
• Strong interpersonal skills to collaborate effectively with diverse teams
• Basic understanding of luxury CRM concepts (VIP management, personalization, client lifecycle)

Language: 

• Fluent in English and Chinese (spoken and written)

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.