SAINT LAURENT Retail Director/Retail Manager

ROLE

This position is a key to lead the retail team and manage all retail stores in Taiwan. Setting principles and guidelines to Store Directors and ensure an optimal and motivating work climate. Formulate and implement policies, strategies, and business development plans of the store to achieve or exceed sales and profits objectives.

MISSION

• Define business strategy in line with corporate strategy and adapted to local market.

• Develop a customer strategy for Taiwan markets

• Manage local business plans to ensure the short, mid and long-term profitable growth of the brand.

• Formulate monthly/annual sales forecasts as to facilitate planning and improvement of P&L

• Review operational records and reports to project sales and determine profitability

• Manage CRM team, with strategic direction on Clients relationship, Seasonal events and Mall collaboration

• Supervise OPERATION team to ensure the correct application and implementation of corporate guidelines and procedures.

• Lead the retail team to identify potential product needs, customers service and provide timely coaching to ensure the teams are able to meet and exceed the requirements of their roles

• Manage and coach the store managers to enable them to develop the business and the team.

• Motivate retail staff and create the environment to boost performance and team cooperation.

• Monitor and review performance of retail and store team, identifying staff performance improvement of KPIs and career development.

• Maintain positive customer relations to develop customers’ loyalty

• Collaborate with different departments to organize staff training, promotional, visual presentation and development programs for store staff in compliance with corporate standard, policies and procedures

• Manage and oversee the daily store operations such as sales, expense control, staff recruitment, training, inventory management, security and safety, etc.

• Regularly report to the General Manager of Hong Kong, Macau & Taiwan for sales performance, store activities, inventory situations and important issues, etc.

• Evaluate market opportunities and assure the project management of new stores opening/ relocation/renovation

• Perform other related ad hoc tasks and projects when necessary.

• Propose relocation, expansion, and opening projects.

• Build & maintain good relationship with landlords. Negotiate the terms of the project.

PROFILE

• Degree holder in Business or related discipline

• Minimum 10+ retail experience with 5 years multi-store or store network management

• Commercially astute and proficient in managing retail P&L

• Proven track records, strategic and results-driven with strong leadership abilities to motivate team

• Excellent analytical, interpersonal, communication and negotiation skills

• Proficiency in Microsoft Office especially Excel and Word

• Excellent command of English, and Mandarin

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.