BOTTEGA VENETA Global Retail Operations Intern (Curricular Internship)

We are looking for a Global Retail Operations Intern to join our Retail Operations team in Milan.

How will you contribute?

As a Global Retail Operations Intern, you will support the execution of the Global Retail Operations strategy. Your key responsibilities will include:

• Maximize the adoption of our Retail operations and communications app (e.g. design checklists and communications, support end-users, collect feedback and propose actions, monitor KPIs).
• Maintain the repository of Retail policies and guidelines, propose updates, and monitor the answers’ relevance and adoption of the AI Retail Assistant.
• Manage the online presence of Bottega Veneta stores on search platforms like Google or Apple Maps (e.g. create new listings for stores openings, keep online contents up to date). 
• Optimize data reliability and actionability (e.g. deliver reports and ad-hoc analyses to push the adoption of best practices or new services, improve the impact of KPI communication).
• Ensure Omnichannel services’ best-in-class quality of service (e.g. animate omnichannel trainings, open and track tickets in collaboration with Kering Support, monitor omnichannel KPIs).
• Monitor innovation in Retail & Luxury, and support pilot projects (e.g. deliver a monthly Retail Innovation report, support AI for Retail projects).

Who are you?

• Enthusiastic about luxury fashion and retail, prior in-store experience is a plus.
• Eligible for 6 months curricular internship
• Detail-oriented, proactive, with strong communication skills and natural empathy.
• Proficient in English (written and spoken).
• Skilled in Excel, Word, PowerPoint, and data analysis.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.