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DODO Store Manager

Pomellato - Regular
MILANO - Italy

DoDo is an Italian luxury charms brand founded in 1994. We were the first luxury brand to offer composable, high-end jewellery to a broader unisex audience by combining playful aesthetics and expressing a personal message. Our product combines sustainably sourced precious metals and stones, high-end artisanal know-how, and the creativity of Italian design. A DoDo piece is more than a simple jewel. Every charm tells a story that conveys a personal meaning or celebrates love, luck, freedom, and friendship. Our talking charms carry strong emotional and sentimental significance for the person who wears them. Their anti-conformist style and upbeat philosophy appeal to all generations from millennials to baby-boomers. DoDo is present in Europe, the Americas, and Asia through a network of 50 retail stores and franchises, and over 500 authorized dealers.

Our Mission

We are currently looking for a Store Manager for our DoDo Flagship Boutique located in Milan.

Your opportunity

  • Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients;
  • Concur to the definition of action plans related to the mystery shopping results and ensure their implementation;
  • Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver a unique shopping experience;
  • Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued;
  • Ensure the ethical behavior of the store team and integrity towards the client;
  • Ensure the participation of the stores teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…);
  • Partner with sales trainers in all trainings implementation plans and follow up;
  • Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities;
  • Constantly cultivate relationships with clients, in store and outside the store;
  • Implement client database activities, as per marketing guidelines;
  • Be responsible for the good maintenance, appearance and safe environment of the stores highlighting maintenance issues according to guidelines;
  • Be responsible for the good functioning of the stores in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines
  • Ensure that the sales teams’ grooming is always up to standards
  • Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s.

Who you are

  • At least 5 years of experience in the position , gained in a very customer service focused environment, and with a genuine passion for luxury;
  • A consolidate network of clients is required;
  • Strong communication and interpersonal skills; story-telling abilities
  • Positive attitude, enthusiastic and team leader;
  • Strong manual ability and creativity, in order create the jewels directly in front of the customers, interpreting and meeting their needs;
  • Fluent in Italian and English; Knowledge of any other language is greatly appreciated;
  • Good knowledge of MS Office and Outlook is also required
  • Full time
  • Europe
  • Italy
Postuler

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