GUCCI Client Advisor (Full-Time)
Gucci - Fixed Term (Fixed Term)
AMSTERDAM - Netherlands
Role Mission
To provide Clients with top quality service by meeting their needs and exceeding their expectations. As Client Advisor you will increase the brand loyalty by communicating as a “Gucci ambassador" the philosophy and the culture of the Brand.
Key Accountabilities
- Serve clients accordingly with the Gucci selling ceremony
- Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
- Guarantee cross and up-selling for all product categories
- Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
- Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
- Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
- Ensure the achievement of individual and Store goals; always acting with a sense of urgency
- Be an agile and collaborative team player, proposing creative and effective solutions
- Contribute to managing the visual display of the products in accordance with the Gucci visual standards
- Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
- Ensure the products replenishment and physical inventory of merchandise
- Follow Company grooming in accordance with Gucci standards and policies
Key Requirements
- Proven experience in a similar role within a luxury fashion retail company
- Proven ability to drive and exceed individual and store result
- A genuine and deep passion for fashion, trends and luxury
- An interest in clienteling and a creative approach to improving this
- Excellent commercial awareness
- High flexibility and the ability to adapt to different customers
- A Team-player mentality
- Strong communication skills
- The ability to work in a fast moving and dynamic environment
- Luxury product knowledge
- Fluency in Dutch and English
- Full time
- Europe
- Netherlands