KERING Ecommerce Operations Back Office Intern

We are currently seeking a student or recent graduate for a 6-month internship as an Ecommerce Operations Back Office Support, to join our dynamic team in Trecate (Novara). 

Your opportunity 

You will join the Supply Chain and Logistics team, gaining hands-on experience by supporting daily operations. You will work closely with different teams and assist B2C Brands Customer Care in managing operational topics, helping to resolve issues and customer requests such as delivery tracking, investigations, and returns. You will also support the coordination of product launches and special initiatives. This is a great opportunity to learn and collaborate across different functions within our luxury brands. 

How you will contribute 

• Support the management of daily requests from Brands Customer Care, including order status, deliveries, returns, and operational topics 

• Help track requests and provide updates to the relevant teams 

• Assist in identifying and reporting potential issues in transportation and warehousing 

• Collaborate with logistics partners (3PL and carriers) to support smooth operations 

• Provide support to the team and escalate issues when needed 

• Assist in managing shipments to and from customers and local hubs 

• Support the resolution of transport-related issues 

Who you are 

• Student or recent graduate with an interest in Customer Service, e-commerce, or the transportation sector 

• Good knowledge of Excel 

• Good command of Italian and English, both written and spoken, with strong communication skills 

• Team player with a problem-solving mindset and a customer-oriented approach 

• Proactive, detail-oriented, and goal-driven, with an interest in innovation 

• Eager to learn and collaborate, with a genuine interest in customer service and in liaising with carriers, warehouses, and brands 

Why work with us? 

This is an amazing opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.