SAINT LAURENT - Store Administrator Bond Street

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.  Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.  

ROLE

As the Multisite Store Administrator, you will play a key role in supporting back-office operations and setting best practices across the stores. From managing merchandise flow and supporting client after-sales to overseeing administrative processes, your role is essential in creating an efficient store environment and delivering a seamless, high-quality client experience.

MISSION

CLIENT AFTERSALES & DATABASE

• Ensure thorough aftersales tickets /liaise with the front of house teams to deliver best in class
• Oversee the full sales process, including pre- and post-sale procedures, AX entries, shipments, and transfers
• Provide exceptional customer and after-sales service, including management of product repairs and aftercare processes.
• Build and maintain strong relationships with clients, team members, and store leadership.

STORE OPERATIONS & ADMINISTRATION

• Support in end-of-day reconciliations for Harrods and Selfridges.
• Liaise with personal shopping departments for stock borrowing and sales coordination.
• Manage the store driver schedule, ensuring all special delivery requests are addressed to meet business needs.
• Coordinate with Store Management, Buying, and Visual Merchandising teams to support exceptional requirements.
• Support the Store Director with ad-hoc administrative projects.
• Assist store management with compliance processes and procedural follow-ups.
• Ensure adherence to all company policies and operational standards.
• Request Store approvals for new joiners at Harrods & Selfridges and schedule their induction
• Support the stock team during stock takes to ensure accurate and efficient execution.

UNIFORM MANAGEMENT

• Maintain uniform records and files.
• Gather staff uniform requirements bi-annually and place consolidated orders.
• Receive, inventory, and distribute uniforms as needed.
• Ensure all new hires receive a complete uniform kit upon joining.

STATIONARY & SUPPLIES

• Conduct quarterly inventory checks with the stock team and replenish supplies as required.
• Collect stationery needs & beverages from store management, confirm with Operations Manager, and handle distribution upon receipt.

PROFILE

• At least 6-8 successful years of experience in a retail and/or back-office environment
• High attention to detail, priority management and organizational skills
• Excellent interpersonal skills
• Adaptable, responsive and team orientated
• Highly competent using Word and Excel
• Product and Fashion sensitivity 

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates