SAINT LAURENT Senior VIC Advisor Costa Mesa

We are currently seeking a Senior VIC Client Advisor to join our dynamic boutique team.

ROLE

The Senior VIC Client Advisor plays a key role in driving store sales and achieving performance targets while delivering a refined, highly personalized experience to both external and internal clients. The role is responsible for the development, growth, and retention of VIC clientele, building strong, long-term relationships with high spending clients. In close partnership with the management team, the Senior VIC Client Advisor supports store objectives, mentors colleagues, and consistently upholds the Maison’s values, image, and service standards

MISSION

• Responsible for development, further growth, and retention of top-tier VIC Clientele.
• A focus on overall increase in number of Elite Clientele as well Elite spending.
• Provide exceptional client service and after-sales support to every boutique visitor, ensuring a memorable and seamless experience.
• Exhibit a passion for understanding and anticipating client needs, putting them at the center of every interaction.
• Active recruitment of new VIC clientele through local market activations and events.
• Build and manage a dynamic client book to drive proactive growth in sales and overall business performance.
• Responsible for building and managing an individual consignment and stylist business.
• Consistently exceed individual sales and KPI targets with strong business acumen and an entrepreneurial approach.
• Demonstrate expertise in curating personalized, versatile, and timeless wardrobes, supported by a deep understanding of fashion culture. 
• Demonstrate a transparent and genuine approach with clients, fostering meaningful and lasting connections.
• Maintain clear, professional, and respectful communication with clients and colleagues.
• Provide training support to team members as needed.
• Effectively use all available tools and resources to optimize business opportunities and drive results.
• Proactively support and collaborate with both front and back-of-house teams to strengthen overall performance and team morale.
• Adhere to all company policies, procedures, and operational guidelines, upholding the highest standards.

PROFILE

• Minimum 3-5 years experience in luxury retail or hospitality.
• Established client book targeting clients within the local market.
• Proven experience providing exceptional service in luxury retail, customer service, or hospitality environments, ideally within fashion and accessories.
• A collaborative team player.
• Excellent interpersonal skills. Ability to be equally comfortable interacting with top clients within a service context, as well as socializing personally in more formal settings.
• Thorough understanding and passion for luxury and fashion.
• Extensive experience servicing high-net worth and demanding clientele.
• Excellent verbal and written communication skills as well as organizational skills.
• Must be able to work with highly confidential information.
• Personal presentation of the highest standards.
• Business-minded with an entrepreneurial spirit, focused on driving performance and achieving common goals.
• High energy and a strong work ethic, combined with demonstrated leadership abilities and a commitment to teamwork and a positive team environment.
• Adaptable and comfortable with technology, quickly able to learn new tools and applications.
• Excellent written, verbal, and listening skills in English and the local language; additional languages are an asset
• Embrace change as an opportunity for growth and continuous improvement.
• Some travel required.

A reasonable estimate of the base compensation range for this position is $33/hr. - $35/hr. plus commission eligibility and a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and a retirement plan with employer contributions

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.