GUCCI Client Advisor

About Us

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across ready-to-wear and couture, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735, as well as Kering Eyewear and Kering Beauté. Inspired by their creative heritage, the Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.

This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion.

Job Description

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

We are currently seeking a Full Time Client Advisor to join our dynamic Gold Coast team at the Pacific Fair center.

Your opportunity

Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You make a real difference for each of your clients by building real connections with them and offering them the tailored Gucci service while sharing your passion for the product.

 
How you will contribute

• Drive and achieve your individual and team KPIs, including sales targets, client outreaches, average ticket, NPS and conversion rate.

• Engage with clients and build long term relationships using various clienteling tools that allow you to cultivate brand loyalty.

• Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.

• Support the back of house team with cycle count and stock take processes as required from time to time, specific to your department.

Who you are

• Must have full availability across Monday – Sunday

• Previous experience in luxury retail would be advantageous

• A brand ambassador with a passion for delivering great service

• A team player willing to work together in achieving store targets and KPIs

• Energetic with a positive attitude

• Excellent communication skills both verbal and written

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.