GUCCI Team Manager (Rio de Janeiro)

Job Description

Key Accountabilities

Team

·         Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

·         Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.

·         Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.

·         Conduct regular and monthly performance conversations, discussing results and developing action plans.

·         Participate in attracting, recruiting and onboarding a high performing team.

·         Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.

·         Partner with the Store Director and Human Resources on employee relations issues to ensure effective resolution.

·         Monitor your team’s adherence to company policies and procedures; follow up when needed.

·         Support opening and closing of the store as Manager on Duty.

·         Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.

·         Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.

Client

·         Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.

·         Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.

·         Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.

·         Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs

·         Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence

·         Lead from the shop floor, actively selling and role modelling the selling ceremony.

·         Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.

·         Manage and resolve customer issues, delighting and retaining the client relationship.

Product

·         Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.

·         Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.

·         Partner with the Store Director and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.

·         Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.

·         Utilize digital platforms to support store and online product sales.

Key Requirements

·         Previous retail management experience

·         Excellent communication skills 

·         Advanced English (mandatory)

·         An affinity to luxury fashion, styling and trends

·         A strong understanding of commercial targets and KPIs

·         Luxury retail experience is advantageous