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03/27/2024
How will you contribute: (Duties, role, responsibilities, teams to collaborate with)
• Build and maintain relations within the organization of Greater China, through effective communications, reporting and proactive suggestions.
• Deep dive into client data, identifying opportunities and presenting action plans for the Greater China stores.
• Implement and follow client KPIs aligned with the overall business objectives.
• Be the go-to clienteling champion within the business, always ensuring we have our target client in mind when planning any activity.
• Design the client gifting strategy and tools to animate the retail network.
• Lead in-store roll out and trainings of CRM applications. Prepare training materials and offer onsite support where necessary.
Required Skills: (Required qualifications, skills, languages etc.) • Previous experience within a similar role in a luxury environment highly desirable • Passionate advocate for CRM, keeping those around them focused on driving success. • Proven experience of consolidating and analysing data and presenting findings in a clear, digestible manner • Experience of using CRM platforms (Salesforce, Siebel is a plus) • Fully proficient and confident in Excel and PowerPoint • Excellent attention to detail and takes pride in accuracy, even when working under pressure. • Ability to communicate effectively across all levels of an organization. • Degree in a related discipline
Why work with us? This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.