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 | Kering

<div>Role Mission </div><div><div> As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.  </div><div></div><div>Key Accountabilities </div><div>Client Journey  </div><div><ul><li>Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.  </li></ul></div><div><ul><li>Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. </li></ul></div><div><ul><li>Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.  </li></ul></div><div><ul><li>Develop client base by recruiting new clients and developing existing ones.  </li></ul></div><div><ul><li>Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant. </li></ul></div><div><ul><li>Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.  </li></ul></div><div><ul><li>Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…). </li></ul></div><div></div><div>Sales Excellence </div><div><ul><li>Drive individual and collective sales results and maximize selling opportunities in-store and remotely.  </li></ul></div><div><ul><li>Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. </li></ul></div><div><ul><li>Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. </li></ul></div><div><ul><li>Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.  </li></ul></div><div><ul><li>Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.  </li></ul></div></div><div><div><ul><li>Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.  </li></ul></div><div><ul><li>Guide and inspire the client to make the best possible decision to buy the right product.  </li></ul></div><div><ul><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions. </li></ul></div><div></div><div>Brand &amp; Product  </div><div><ul><li>Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions. </li></ul></div><div><ul><li>Proactively attend trainings to gain insights on product knowledge and selling techniques.  </li></ul></div><div><ul><li>Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.  </li></ul></div><div><ul><li>Combines styling knowledge with the ability to offer products to best serve the client.  </li></ul></div><div><ul><li>Embody Gucci&#39;s philosophy, values, and lifestyle with an enthusiastic attitude. </li></ul></div><div></div><div>Operational Excellence </div><div><ul><li>Actively participate in all store operations such as stock maintenance, stock inventories, etc.  </li></ul></div><div><ul><li>Adhere to all policies and procedures with a focus on loss prevention and operational excellence. </li></ul></div><div><ul><li>Accurately process all POS transactions and ensure accurate capture of client information.  </li></ul></div><div><ul><li>Contribute to upholding the visual display of all products following Gucci visual standards. </li></ul></div><div><ul><li>Follow Company grooming at all times and according to Gucci standards and policies. </li></ul></div><div><ul><li>Ensure optimal levels of products on the sales floor in line with corporate policies and procedures. </li></ul></div><div><ul><li>Manage general store administration and functionality.  </li></ul></div><div></div></div><div><div>Requirements </div><div><ul><li>2&#43; years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting. </li></ul></div><div><ul><li>Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues. </li></ul></div><div><ul><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.  </li></ul></div><div><ul><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays. </li></ul></div><div><ul><li>Deep knowledge about and passion for fashion and luxury. </li></ul></div><div><ul><li>Excellent commercial awareness and client attitude. </li></ul></div><div><ul><li>High flexibility and ability to adapt to different clients and complex situations.  </li></ul></div><div><ul><li>Strong communication skills.  </li></ul></div><div><ul><li>Ability to work in a fast-moving and dynamic environment. </li></ul><div><div>Benefits include:   </div><div><ul><li>Medical  </li></ul></div><div><ul><li>Dental  </li></ul></div><div><ul><li>Vision </li></ul></div><div><ul><li>Paid Time Off (PTO)  </li></ul></div><div><ul><li>401K </li></ul></div>We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! &#34;Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. </div><div></div><div>Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.      </div><div>When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations</div></div></div>

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

JOB DESCRIPTIONBalenciaga is looking for a Packaging projects assistant. The team oversees design and development for all types of packaging, Corporate &amp; Internal Communication Identity, as well as Retail Activations and Client’s Gifting Creative ensuring that the visual strategy is aligned across the Brand.Reporting to the Packaging Project Manager, the candidate will support on all her/his missions and will work across a wide range of assignments including research, development, and projects management.OBJECTIVES &amp; MISSIONS<ul><li>Update and follow up the launch and attribution for all products, leaflets and quality cards.</li><li>Help on specific packaging projects during the year: brand collaborations, new collections, end of year packaging …</li><li>Manage secondary packaging (Retail, E-com and Couture) : follow up of the packaging/product fittings, new samples launch, update packaging guidelines, nomenclatures by visiting stores.</li><li>Competitive intelligence: monitoring on sustainable and innovative materials, benchmark on packaging and animations</li><li>Propose new packaging ideas, updating packaging layouts and technical files</li></ul>PROFILE- Fluency in both French &amp; English languages- A first experience in similar position would be a plus- Highly organised and have a keen eye for detail- Creative, open minded and solution focused- Positive, collaborative attitude- Strong interest in creative trends, innovations and packaging- Ability to collaborate across departments- Creativity, knowledge of adobe creative suite (photoshop, Illustrator, Indesign) is mandatory.

About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.
 
Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.
 
In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.
 
From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

We are currently seeking a Client Advisor for our dynamic team in Amsterdam de Bijenkorf. The Client Advisor is entrusted with the mission to advise clients on collections and shares their passion for the brand in order to build strong relationships with them and to create joyful, personalized, and memorable experiences.Who you are:<ul><li>Proactive and flexible, you give useful ideas for everyday activities.</li><li>You efficiently manage time to accomplish the tasks assigned.</li><li>You are goal oriented, meet KPIs and effectively close sales.</li><li>You understand luxury, the collections and fashion trends.</li><li>You have an informal, genuine and conversational approach.</li><li>Possess the ability create an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta’s Client Journey</li><li>You embrace clienteling culture by building strong and long-term relationship with clients.</li><li>You are able to style RTW, Shoes and accessories collections with a tailored approach to client&#39;s needs.</li><li>You are able to utilise various sales channels and new technologies.</li><li>You have a positive approach to team-work and provide support to colleagues.</li><li>You respect and adhere to company policies, procedures and guidelines.</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow Talent development is a managerial principle at Kering and we are committed to fostering internal mobility Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Nous sommes actuellement à la recherche d’un(e) Contrôleur Financier pour intégrer l’équipe du Contrôle Financier de Kering au sein du pôle performance opérationnelle.Votre opportunité<ul><li>D’assurer le reporting financier de certaines marques du Groupe Kering</li><li>De participer à la consolidation et aux analyses transverses produites au sein de l’équipe controlling.</li><li>Au sein de l’équipe controlling, participer à la production de reportings financiers et de benchmarks récurrents et ponctuels, à destination du management du Groupe et des marques</li></ul>Comment vous allez contribuer<ul><li>Reporting financier de certaines marques du Groupe Kering:</li></ul><ul><li>Être l’interlocuteur privilégié des Marques concernées auprès de Kering dans la remontée des données financières et se positionner comme le référent Kering sur les points techniques</li><li>Utiliser les outils Groupe nécessaires aux analyses de la performance des marques</li><li>Être le garant de la qualité et la pertinence des données financières remontées par les Marques</li><li>Veiller à la bonne application des procédures/normes Groupe par les marques et être un support dans le cadre de l’intégration de nouvelles marques</li><li>Permettre une bonne communication des informations entre Kering et les Marques sur les aspects financiers comme sur la mesure de la performance opérationnelle</li></ul><ul><li>Analyses transverses au sein de l’équipe controlling :</li><li>Réaliser, rédiger et communiquer les analyses attendues par la Direction Générale de Kering dans le cadre du reporting mensuel / trimestriel et de la préparation des budgets et forecasts, etc.</li><li>Réaliser des analyses spécifiques ad hoc ou transversales à la demande du management</li><li>Avoir pour objectif permanent l’amélioration de l’efficacité et de la qualité du processus de reporting</li><li>Participer, en lien avec la Direction de la Communication Financière, à l’élaboration de la communication de Kering sur ces Marques lors des publications externes</li><li>Participer à la production de reportings financiers récurrents, de création de nouveaux dashboards et de benchmarks ponctuels, à destination du management du Groupe et des Marques</li><li>Participer à des projets transverses de déploiement de nouveaux outils IT, et à la production de reporting financiers de pilotage de la performance.</li></ul><ul><li>Production de reportings financiers et de benchmarks récurrents et ponctuels :</li></ul><ul><li>Être en charge de la réalisation de benchmark Groupe récurrents et ponctuels à destination des marques et de la Direction Générale de Kering</li><li>Etre un acteur moteur de la réalisation de reporting financiers spécifiques et d’analyses ponctuels en travaillant en collaboration avec les marques</li><li>Etre proactif dans la création de nouveaux rapports d’analyse financiers en utilisant les outils IT de Groupe dans un objectif d’amélioration continue</li></ul> Qui êtes-vous ?<ul><li>Diplômé(e) d&#39;une ESC ou d&#39;un équivalent universitaire (DESS, Master Finance...)</li><li>Anglais courant indispensable, l’italien est un atout supplémentaire</li><li>Expérience moyenne de 2/3 ans en Finance/Contrôle de Gestion/Audit Maîtrise des normes comptables IFRS/IAS</li><li>Réactivité, fiabilité, rigueur et confidentialité, autonomie, force de proposition, rigueur, esprit de synthèse, gestion du temps</li><li>Bonne maîtrise des outils de bureautique (Excel, Word, PowerPoint, Power BI).</li><li>La connaissance du logiciel de consolidation HFM serait un avantage.</li><li>Business trips occasionnel en Europe</li></ul>Pourquoi nous rejoindre ?Cette opportunité est l’occasion de rejoindre une équipe dynamique, de participer à la production d’analyses d’un portefeuille différents de marque au sein d’un Groupe intégré et de renommé, d’harmoniser et être le garant des best practices du secteur dans un contexte international porteur et stimulant. A travers ses collaborateurs, Kering s&#39;engage en faveur de la diversité. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Nos collaborateurs ont ainsi des opportunités pour exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

A propos de Kering

Groupe de luxe mondial né d’une histoire familiale et entrepreneuriale, Kering réunit un ensemble de Maisons reconnues pour leur créativité en matière de couture et de prêt-à-porter, de maroquinerie, de joaillerie, de lunetterie et de beauté : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, ainsi que Kering Eyewear. Inspirées par leur histoire et par leur patrimoine, les Maisons du Groupe conçoivent et façonnent des produits et des expériences d'exception qui reflètent l’engagement de Kering pour l’excellence, le développement durable et la culture. Cette vision s’incarne dans la signature du Groupe : Creativity is our Legacy. Comptant 44 000 collaborateurs, Kering a réalisé un chiffre d’affaires de 14,7 milliards d’euros en 2025.

Your OpportunityAs an In-Store Specialist and expert of your region, you will be responsible for acting as the liaison between the corporate teams and store management teams to maximize sales at the door level for specified department store accounts. You will be responsible for driving sales, training, and meeting sales goals in the specified territory for all brands in the Kering Eyewear portfolio.How You Will Contribute •        Support the setup, implementation, and continuous improvement of the planning processes, including workflows and related tools, in line with HQ guidelines and NAM management direction.•        Support historical sales data analysis, customer assortment and prepare forecast inputs. Provide recommendations based on key customer buying patterns, as well as the impact of promotions and events, in close collaboration with the Key Account Channel team.•        Assist in the maintenance, development and enhancement of statistical forecasting models, ensuring alignment with Global Planning strategy and Regional business requirements.•        Support the Global S&amp;OP process by coordinating regional data collection and analysis, ensuring timely submission to HQ. Work closely with the Regional Sales Department to identify and resolve gaps between sales forecasts and demand plans.•        Contribute proactively to improving service levels while optimizing finished goods inventory, in line with company strategy and management targets.•        Support ongoing maintenance of reporting tools to monitor and analyze key Planning KPIs.Who You Are<ul><li>Degree in Business Management, Industrial Engineer, Mathematics or Statistics</li><li>Strong analytical, organization and presentation skills</li><li>Data-driven mindset</li><li>Advanced Excel User requested</li><li>Understanding of luxury fashion category</li><li>Strong interpersonal skills and the ability to develop relationships</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook</li></ul>Why working with us?This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.  Salary Range : $22-25 HR

About us
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

We are currently seeking a Demand Planning Intern who will be based out in our NYC Office.

Votre opportunitéNous sommes actuellement à la recherche d’un stagiaire Assistant Production Qualité qui reportera à notre Responsable Industrialisation.Rattaché au service Développement/Industrialisation, vous assistez l’équipe RTW dans la coordination et la mise en production des collections Homme et Femme..Votre contribution Dans ce cadre, vous effectuez les missions suivantes :<ul><li>Aide à la mise en production des Collections, Projets spéciaux, collections « capsules »</li><li>Contact avec les usines de production</li><li>Participation et aide à l’organisation des essayages, prise de notes et photos.</li></ul>ADMINISTRATIF – PLM<ul><li>Mise à jour d’informations sur PLM </li><li>Archivage de documents sur PLM</li></ul>METIER<ul><li>Participation aux revues de détails</li><li>Participation aux essayages de Normalisation et de TDS</li><li>Suivi des tests de lavage et tests au porté</li><li>Envoi aux usines de tissus et fournitures pour réaliser les TDS</li><li>Relances fournisseurs pour planning TDS, suivi du planning</li><li>Envoi, étiquetage et suivi prototypes</li></ul>Vous êtes<ul><li>Issu d’une formation Ecole de Mode / Ecole de commerce ou équivalent</li><li>Bilingue en anglais et parlez le français couramment</li><li>Maîtrise du pack office et être très à l’aise avec l’outil informatique sont des critères indispensables.</li><li>Dynamique et réactif, doté de qualités relationnelles et très organisé, vous appréciez le travail en équipe et êtes sensible à l’univers de la Mode</li><li>Première expérience en entreprise dans un contexte mode ou luxe très apprécié</li><li>A la recherche d’un stage de 6 mois</li></ul>Pourquoi nous rejoindreLa Maison Balenciaga et notamment le département développement/industrialisation que vous intégrerez sont très dynamiques et en perpétuelle évolution. Vous aurez ainsi l’occasion de développer une expérience significative du métier.Balenciaga s’engage à favoriser votre développement professionnel au sein de la Maison et du groupe Kering.Nous encourageons nos managers à créer des équipes performantes qui ont le souci de l’excellence.Nous accompagnons chacun de nos collaborateurs pour qu’ils expriment tout leur potentiel dans un environnement de travail stimulant et épanouissant.Engagement pour la Diversité Balenciaga s’engage en faveur de la diversité au sein de ses équipes. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, handicap, croyance religieuse, orientation sexuelle… - enrichit le lieu de travail et l’expérience de nos clients. Résolument pour l’égalité des chances, nous accueillons toutes les candidatures et sélectionnons nos talents sur la base des compétences recherchées et des valeurs de notre marque. Notre objectif est de vous accompagner vers la réussite. Dans le cadre de notre processus de recrutement, nous échangerons avec vous sur la meilleure manière d’exceller dans notre Maison.

Description abrégée de l'emploi
A propos de nous 
Fondée par Cristóbal Balenciaga en 1917 en Espagne, et établie à Paris en 1937, la Maison Balenciaga a redéfini la haute couture moderne à travers ses nombreuses innovations en matière de forme et de technique.
 
Aujourd’hui, La Maison perpétue la vision de son fondateur à travers des collections audacieuses, incluant le prêt-à-porter féminin et masculin, les accessoires, ainsi que les objets d’art. Son engagement sans précédent dans le digital et la responsabilité sociale et environnementale, ses innovations dans la recherche des matières, maintiennent la marque au premier plan de la modernité.
 
En 2021, la 50ème collection de couture de Balenciaga, la première depuis le départ de son fondateur en 1968, a réintroduit un standard d’élégance avant-gardiste.
 
D’octobre 2015 à juillet 2025, Demna a signé les collections Homme et Femme en tant que Directeur Artistique.
 
En juillet 2025, Pierpaolo Piccioli a été nommé Directeur créatif de Balenciaga.

Within the newly created group commercial organization of Kering, aiming at increasing cross-brand coordination and alignment, maximizing channel effectiveness and supporting a better and more client-centric retail execution, we are currently seeking a Group Head of Clienteling to join our team.Your opportunityThe Group Head of Clienteling is responsible for defining and driving Kering’s client development strategy across Kering houses, with a focus on accelerating client acquisition, increasing retention and loyalty, as well as lifetime value through elevated client engagement initiatives and appointment-driven selling. This role partners closely with brand leadership, retail teams, CRM, merchandising, digital, and data teams to create scalable clienteling frameworks that strengthen customer relationships, increase repeat business, and elevate the luxury client experience across all touchpoints.How you will contributeThe role will define and implement a Group-wide clienteling and client engagement strategy aligned with Kering’s luxury positioning and growth objectives, by leading initiatives that enable brands to identify, recruit, engage, and upgrade high-potential clients through personalized outreach, strategic appointments, experiential activations, and data-driven client engagement programs.Among the core responsibilities the role is expected to:<ul><li>Partner with our houses to develop best-in-class client development programs that drive: new client acquisition, client retention and reactivation, client upgrade and VIC development, appointment conversion and productivity, and cross-category and omnichannel growth</li><li>Establish client engagement frameworks tailored to the maturity and positioning of each brand</li><li>Drive appointment-based selling initiatives to increase conversion, average transaction value, and client loyalty identifying key priorities by brand</li><li>Define KPIs and dashboards to measure: appointment productivity, client retention, repeat purchase behavior and patterns, recruitment effectiveness, client lifetime value, VIC penetration and engagement</li></ul>Collaborating with the houses, the role will contribute to the:<ul><li>Development of elevated client engagement journeys across physical retail, digital, and omnichannel environments</li><li>Design and scale personalized outreach strategies, including: one-to-one appointments, VIC experiences, exclusive events and activations, remote selling and virtual engagement, follow-up and retention campaigns</li><li>Ensure consistency and excellence in luxury client experience standards across brands and regions</li><li>Collaborate with retail excellence teams to embed client-centric behaviors into daily operations</li></ul>Close partnership with tech, data, CRM and Client analytics’ Group organizations will be fundamental to:<ul><li>Optimize clienteling tools and reporting capabilities</li><li>Support the development of AI-driven client targeting strategies</li><li>Contribute to consumer segmentations criteria</li><li>Influence one-to-few strategies</li><li>Promote retail action-oriented decision-making across client engagement initiatives</li></ul>While driving a reset and restart phase of the Group clienteling strategy, the role will help to shape and coordinate new support roles in client development to be potentially created in key markets to help all houses in top clients’ reach and acquisition.Who you areProfile and qualifications we are looking for:<ul><li>10–15&#43; years of experience in clienteling and client engagement in luxury</li><li>Strong understanding of luxury client behavior and high-touch service models</li><li>Proven experience developing and scaling client engagement and appointment-selling programs</li><li>Demonstrated success driving commercial performance through client development initiatives</li><li>Experience working across multiple markets preferred</li><li>Strong analytical capabilities with experience leveraging customer data and KPIs</li><li>Excellent leadership, communication, and stakeholder management skills</li><li>Ability to influence senior executives and cross-functional teams in a global environment</li><li>Data-driven mindset with strong analytical capabilities</li></ul>Why work with us?Would like to take part in an industry revolution, creating impact at global level and establishing a new way of working for one of the major Luxury Groups in the world? Join us!Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About Kering

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.

Your OpportunityAs Soft Accessories Senior Designer, you will be responsible for the creative design and development of men’s and women’s soft accessories across seasonal collections and special projects. You will play a key role in translating the Artistic Direction and brand identity into distinctive, innovative, and commercially relevant products, ensuring consistency with Gucci’s aesthetic values while pushing creative boundaries.This role requires a strong balance between conceptual creativity, technical knowledge, and cross-functional collaboration, overseeing the design process from initial research and ideation through development and final approval.Key Responsibilities<ul><li>Lead the creative ideation, design, and development of Soft Accessories (including scarves, hats, textile-based accessories, and other soft categories)</li><li>Translate Artistic Direction and seasonal themes into compelling design proposals, ensuring brand coherence and product desirability</li><li>Develop and present creative concepts, moodboards, color palettes, and collection narratives</li><li>Produce detailed sketches, technical drawings, and design specifications to support Product Development and Production teams</li><li>Collaborate closely with Product Development, Merchandising, Sourcing, and Production to ensure feasibility, quality, and timely delivery</li><li>Oversee the entire product development lifecycle, from prototype to final sample approval</li><li>Conduct trend, market, material, and archive research to support continuous innovation</li><li>Ensure a strong balance between creative expression, functionality, craftsmanship, and commercial relevance</li><li>Support and mentor junior designers, contributing to the growth and creative excellence of the team</li><li>Actively participate in collection reviews, fittings, and internal presentations</li></ul>Requirements<ul><li>Proven experience (7-10 years) as a Senior Designer within soft accessories or related categories in the luxury fashion industry</li><li>Strong creative vision combined with excellent technical understanding of materials, construction, and manufacturing processes</li><li>In-depth knowledge of accessories development and sensitivity to luxury craftsmanship</li><li>Ability to work in a fast-paced, highly creative environment while managing multiple priorities</li><li>Strong communication and collaboration skills, with the ability to work cross-functionally</li><li>A proactive, curious, and detail-oriented mindset with strong problem-solving skills</li><li>Fluency in English</li></ul>Why work with us?Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About Gucci
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of Artistic Director Demna, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Le contrôleur des opérations est responsable de fournir un soutien global à l’équipe des ventes sur le plancher des ventes par divers moyens liés au soutien des ventes, aux points de vente et à des tâches d’inventaire et administratives. Il supervise l’organisation de l’entrepôt et il s’assure de l’exactitude des stocks.  Le titulaire du poste soutient la gestion dans le cadre de l’exploitation quotidienne, notamment en recherchant des solutions aux problèmes liés à l’exploitation, au service, aux installations et à la conformité.Le titulaire du poste remplira ses fonctions et agira à titre d’ambassadeur Gucci en faisant la promotion de la philosophie et des valeurs de la marque. La passion pour la marque se transmet en offrant à nos clients une expérience qui incarne tout le luxe de Gucci.  Le titulaire doit afficher une attitude positive, posséder d’excellentes aptitudes communicationnelles et être passionné par la marque.Principales responsabilitésSoutien des ventes<ul><li>Agir à titre d’ambassadeur Gucci en adoptant une attitude chaleureuse et amicale envers tous les clients qui viennent en magasin , et les diriger vers un associé aux ventes ou un superviseur des ventes.</li><li>Soutenir l’équipe tout au long du processus de vente afin d’assurer la meilleure expérience client possible.</li><li>Aider les associés aux ventes dans la préparation pour les rendez-vous avec des clients VIG, préparer les dépôts et conclure des transactions.</li><li>Apporter son aide aux associés aux ventes et aux clients aux cabines d’essayage.</li><li>Répondre au téléphone et acheminer et rediriger des appels avec un professionnalisme exceptionnel.</li><li>Comprendre les besoins des clients et les orienter vers les différents rayons.</li><li>Interagir avec les clients pour veiller à leur satisfaction.</li></ul>Points de vente<ul><li>Emballer les articles et fournir du soutien au cours du processus de paiement.</li><li>Faciliter les demandes de transfert de marchandise, les ventes à crédit à livrer et les demandes relatives à des produits.</li><li>Recueillir avec exactitude les données des clients nécessaires à la conclusion des transactions conformément aux attentes de l’entreprise et faire un suivi pour tout renseignement pertinent manquant.</li><li>Emballer les articles et fournir du soutien au moment du paiement.</li></ul>Stocks<ul><li>Aider le personnel des ventes à trouver différents styles et grandeurs parmi les stocks.</li></ul><ul><li>Participer aux inventaires tournants, aux inventaires planifiés et à la conciliation des stocks du magasin avec le soutien et l’encadrement du directeur de magasin ou du directeur des opérations.</li></ul>Général<ul><li>Soumettre tous les documents relatifs aux retours et aux échanges au directeur en poste afin que les signatures de reçus puissent être jointes aux documents instantanés quotidiens de fermeture.</li><li>Détenir une bonne connaissance de tous les produits Gucci et des politiques de l’entreprise, particulièrement concernant les crédits, les ventes et le service à la clientèle.</li></ul>Exigences du poste<ul><li>Connaissance de la technologie lui permettant d’utiliser les systèmes internes de vente au détail et les logiciels d’expédition.</li><li>Répondre aux exigences physiques requises pour le poste, y compris, mais sans s’y limiter, être en mesure de monter avec une échelle, de se pencher et de soulever des boîtes.</li><li>Une année d’expérience dans le domaine de l’administration ou des stocks, de préférence dans le marché du luxe.</li><li>Horaire flexible.</li><li>Gestion d’un appareil téléphonique à plusieurs lignes.</li><li>Résolution proactive de problèmes.</li><li>Aptitude avérée pour la communication orale et écrite.</li><li>Connaissance d’Outlook, d’Excel et de Word.</li></ul>Gucci souscrit à un programme d’accès à l’égalité. Les membres des minorités visibles, les personnes handicapées, les femmes et les vétérans sont invités à présenter leur candidature.------------------------------------------------------------------------------Role MissionAs a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory.  You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.As the Operations Controller, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace. Passion for the brand is conveyed through creating a branded, luxury client experience.  This person must possess a positive attitude, excellent communication skills and a passion for the brand.Key AccountabilitiesOperations<ul><li>Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve;</li><li>Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;</li><li>Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner;</li><li>Maintain clear and accurate operations documents/procedures for reference purposes;</li><li>Submit all 8300 and tax-exempt forms as received;</li><li>Communicate all discrepancies/issues immediately to management;</li><li>Process repairs and damages on a timely basis according to company guidelines;</li><li>Assists with physical maintenance of the boutique;</li><li>Place orders as needed for all supplies for the office and store;</li><li>Ensure compliance with company standards, procedures, and security guidelines.</li></ul>Inventory<ul><li>Ensure an accurate and organized store inventory at all times;</li><li>Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li></ul><ul><li>Experience with technology to utilize internal retail systems and shipping software programs;</li><li>Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;</li><li>1 year of administrative or stock experience; preferably in a luxury environment;</li><li>Strong attention to detail and ability to multitask;</li><li>Familiar in Microsoft Word and Outlook;</li><li>Flexibility to work a retail schedule, which will include evenings, weekends, and holidays;</li><li>Must communicate fluently in French and English.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in Canada</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Operations:
Supports the sales process – puts displays in place, keeps stock level inventory, payment transactions, fitting or garment alterations.

Sub-Job Family Description - Retail Operations:
Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects (changes in opening and closing times, renovations or relocation, etc.) Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.

MISSIONS &amp; RESPONSIBILITIES<ul><li>Provide an outstanding client and after-sale service to all visitors and clients</li><li>Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests</li><li>Cultivate a robust client portfolio to secure a proactive and growing business</li><li>Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach</li><li>Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture</li><li>Show a transparent and genuine attitude with the client and create a unique connection with them</li><li>Communicate in a professional and authentic way, with clients and colleagues</li><li>Effectively use all the available tools to optimize business opportunities</li><li>Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit</li><li>Adhere to all company policies and operational procedures and follow them</li></ul>PROFILE<ul><li>A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion &amp; accessory retail, in customer service or in luxury hospitality</li><li>Have personal taste and passion for the fashion culture, like to create personalized looks</li><li>Have a natural business mindset and an entrepreneurial spirit</li><li>Open-minded and looking for a company valuing audacity and authenticity</li><li>Strong team spirit to achieve common goals</li><li>At ease with using tools and applications, learns fast with new technologies</li><li>Motivation to work in a fast-paced environment, able to multitask &amp; prioritize</li><li>Proactive, enthusiastic, &amp; with a problem-solving attitude</li><li>Excellent written, oral &amp; listening skills, in English and local language</li><li>Embrace change and see it as an opportunity to grow and develop</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.


6 month FTC

HOW YOU WILL CONTRIBUTEA BUSINESS DEVEOPER<ul><li>Achieve sales targets, quantitative and qualitative goals and KPIs</li><li>Deal with and report all situations regarding client requests and complaints to the Management Team</li><li>Provide high quality feedback regarding clients to the Management Team</li><li>Closely work with stock team to ensure product availability and meet client requests</li><li>Keep informed on market, fashion trends and business environment</li></ul>A BRAND PROMOTER (CLIENTS)<ul><li>Inspire clients by embodying the Balenciaga behaviors</li><li>Ensure seamless execution of the omnichannel client journey</li><li>Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed</li><li>Give tailor-made advice, listening clients’ expectations and answering requests</li><li>Maintain display and organization of all areas respecting the visual merchandising standards</li><li>Execute product presentation guidelines</li><li>Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values</li><li>Create and update client portfolio and follow up through Luce app</li><li>Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance</li><li>Follow the guidelines provided by HQs regarding the client journey and loyalty program</li></ul>A TEAM PLAYER<ul><li>Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork</li><li>Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach</li><li>Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals</li><li>Participate in achieving sustainability goals</li></ul>A PROCESS SUPPORTER<ul><li>Process client transactions at the cash desk (in-store and distant sales, M-xstore)</li><li>Promote and execute omnichannel services in store</li><li>Receive and process store deliveries</li><li>Prepare and organize deliveries and shipments to clients</li><li>Execute and follow up of all processes related to Retail Excellence (front, back of house and team)</li><li>Contribute to front and back of house operations (stock control and inventories)</li></ul>WHO YOU ARE<ul><li>Relevant previous sales experience with a minimum of 2 years</li><li>Good digital and IT skills, including MS Office</li><li>Product sensitivity and a strong market and fashion trends knowledge</li><li>Good general culture level</li><li>Good listening ability</li><li>Adaptability, reactivity, natural curiosity, and authenticity</li><li>Ability to multitask and handle the pressure of a busy day</li><li>Willingness to learn and improve</li><li>Ability to maintain a positive work environment while respecting brand values and behaviors</li></ul>WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s Yorkville team as a Sales &amp; Client Advisor who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

We are currently seeking a Sales & Client Advisor who will report to the Store Director. 

YOUR OPPORTUNITY 

The Sales & Client Advisor significantly contributes to the store sales, by providing Balenciaga signature to all clients, supporting the management team, and representing Balenciaga brand and image. S/He embodies Balenciaga behaviors and engages clients.

<div><div><div><div>We are currently seeking a Client Advisor in Full Time who will report to the Store Manager as part of our dynamic team in Vienna.Your opportunityMeet performance expectations and provide excellent customer service to ensure customer satisfaction in alignment with company standards.How you will contribute<ul><li>Finalize sales targets achievements in line with company strategy</li><li>Use effective selling techniques to maximize the business potential of the stores</li><li>Contribute to build team working sharing information and best practices</li><li>Collect and update customer information to ensure an efficient use of CRM and Client Book</li><li>Uphold respect of the company standards and procedures</li><li>Keep stock info updated and follow store-to- store transfer request procedures</li><li>Cultivate customer relationships</li><li>Deliver excellence in customer service in alignment with the company standards</li></ul>Who you are<ul><li>German and English proficiency required; additional languages as an advantage</li><li>Work experience at least 1 to 2 years</li><li>Excellent customer and service attitude and high flexibility to adapt to several types of Customers</li><li>Sales experience preferably in fashion &amp; luxury contexts</li><li>Excellent communication and empathetic skills                  </li><li>Commercial results orientation</li><li>Good team player</li><li>Multitasking, flexible</li><li>Capacity to work in a fast moving, dynamic and stressing environment</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.  </div></div></div></div>

ABOUT US 

INDIVIDUALITY WITH INNOVATIVE CRAFT SINCE 1966, CREATIVITY LIES AT THE HEART OF BOTTEGA VENETA.
BORN IN VICENZA, THE HOUSE IS ROOTED IN ITALIAN CULTURE YET MAINTAINS A GLOBAL OUTLOOK.
AN INCLUSIVE BRAND WITH EXCLUSIVE PRODUCTS, BOTTEGA VENETA IS AS MUCH OF A FEELING AS IT IS AN AESTHETIC.

La nostra visione, la nostra ambizione, i nostri valori, le nostre Maison. Scopri il mondo Kering.

Entrare in Kering significa avere nuove opportunità, raggiungere i propri obiettivi professionali e poter costruire la carriera dei propri sogni. Vuoi saperne di più? Leggi le testimonianze di chi già lavora in Kering e scopri com’è lavorare con noi.

Chenling, Kering Keys

Florence, Boucheron

Nathlie, Gucci

Antonino, Gucci

Motivanti. Coinvolgenti. Audaci. Autentiche. Le persone che lavorano in Kering stanno stabilendo nuovi standard per il lusso contemporaneo. Entra a far parte del nostro team.

Stiamo cercando persone con passione per il lusso, voglia di fare la differenza e desiderio di plasmare il futuro del nostro business. Scopri le nostre opportunit&agrave; di lavoro e unisciti al gruppo del lusso pi&ugrave; influente al mondo.

Intitulé du poste : Responsable Assurance Qualité FournisseurDescriptif du poste : Rattachée à la Direction qualité le Responsable Assurance Qualité chez Boucheron est garant de la mise en œuvre et du pilotage du Système de Management de la Qualité (SMQ) afin d’assurer la conformité aux standards internes et réglementaires. Il supervise les audits qualité chez les fournisseurs et veille au respect des exigences légales et normatives. Il est responsable de la gestion des non-conformités, en coordonnant les plans d’action correctifs et en impulsant une dynamique d’amélioration continue. En lien étroit avec les fournisseurs, il anime la relation qualité, conduit les audits externes et s’assure que les partenaires respectent les standards de la Maison, contribuant ainsi à la fiabilité et à l’excellence des produits.Vos missions principales seront les suivantes :<ul><li>Assurer un pilotage qualité centré sur les partenaires externes.</li><li>Mettre en place et suivre les indicateurs de performance qualité (KPI).</li><li>Animer et accompagner les fournisseurs dans leur démarche d’amélioration continue</li><li>Organiser et réaliser les audits fournisseurs</li><li>Gérer les non-conformités et alertes qualité</li><li>Suivre les plans d’action correctifs et coordonner la résolution des problèmes qualité</li><li>Elaborer et fait vivre les procédures liées à la qualité au sein de la Maison</li></ul><h2>Profil recherché</h2><ul><li>Formation supérieure (Bac&#43;5) en Qualité, Ingénierie ou équivalent.</li><li>Expérience confirmée (5 ans minimum) en assurance qualité fournisseur, idéalement dans le secteur du luxe, de la joaillerie ou à minima de l’industrie manufacturière ayant recours à la sous-traitance</li><li>Maîtrise des outils qualité (AMDEC, SPC, etc.) et d’audit</li><li>Leadership, rigueur et sens du détail.</li><li>Anglais professionnel requis.</li><li>Déplacements réguliers à prévoir (Europe)</li></ul>Lieu : Paris, FranceType de contrat : CDIDate de début : Dès que possibleNous croyons en la richesse des perspectives et des origines. Nous créons pour et avec cette diversité, et recrutons sans considération de genre, d’âge, de nationalité, de culture, de handicap, de croyances religieuses ou d’orientation sexuelle. La parité et l&#39;égalité des chances sont nos priorités.Nous œuvrons pour créer ensemble un environnement authentique, qui soutient le bien-être physique et émotionnel de chaque employé, où chacun a la liberté de réaliser pleinement son potentiel.

Créée par Frédéric Boucheron en 1858, la Maison Boucheron s’est construite à travers quatre générations de descendants directs. Créateur visionnaire et premier des grands joailliers contemporains à ouvrir une boutique sur la place Vendôme, Boucheron incarne aujourd’hui encore l’excellence en Joaillerie, Haute Joaillerie et Horlogerie. Le style Boucheron, libre et audacieux, ne cesse d’inventer les classiques de demain.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The Alexander McQueen Store Operations Manager will partner the Store Manager / Store Director, supporting and guiding the direction of the retail operations to ensure the store is operating efficiently and effectively while staying in line with Company policies and guidelines.The Store Operations Manager will be able to think strategically about what the business needs and successfully implement projects, supporting the retail function, ensuring that store location is maintained to the highest levels and that the brand image is consistently represented by the in-store environment. The Store Operations Manager is also responsible for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures. Business Performance:<ul><li>As part of the store leadership team, implement action plans and drive performance of the team to exceed financial targets and maximize sales performances and optimise Retail Operations and BOH organisation contributing to the success of the entire store</li><li>Contribute to enhancing the Client Journey through the optimisation of Retail Operations functions and BOH organisation and stock care</li><li>Lead the store team on the shop floor during shifts where the Store Manager or other Managers are not present to ensure leadership presence on the shop floor, and team motivation at all times</li><li>Together with the Store Manager meet store operating budget by monitoring store expenses</li><li>Share any changes or updates relating to Operations among the Store leadership team and cascade to store team</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li></ul>Retail Operations:<ul><li>Set policies and procedures for store teams to follow</li><li>Carries out regular in store checks and audits to ensure store teams are following set policies and procedures</li><li>Successfully on-boards store employees, ensuring that adequate information and resource is provided</li><li>Consistently looks for opportunities to streamline and improve working efficiencies</li><li>Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of store</li><li>Liaises with external parties to ensure required permits or documentation are in order</li><li>Ensures Fire Safety &amp; Health &amp; Safety procedures are in place and followed</li><li>Supports the setup of in store events to ensure successful execution</li><li>Ensure the care and protection of the product according to company guidelines</li><li>Oversee the day-to-day management of goods receipt and ensure storage is in line with company procedures as well as prepares the products to be brought to the sales floor and in special areas to maximize efficiency in timing</li><li>Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline</li></ul>Store Maintenance:<ul><li>Manages cleaning companies used for store locations &amp; office</li><li>Identifies, manages, and schedules contractors to carry out work in store, ensuring a thorough job is completed</li><li>Defines back of house ways of working and monitors to ensure that stores are acting in accordance</li><li>Regularly reviews supplier services and identifies opportunities to reduce costs or improve service</li><li>Acts on store emergencies to ensure repairs and service are executed in a timely manner</li><li>Liaises with Loss Prevention and Security on store issues where necessary</li><li>Acts as point of contact with security guard firms and ensures rotation of security guards</li><li>Acts as first point of contact for all store operational issues, escalating to Store Manager where needed</li><li>Responsible for seeing through the after sales process and ensuring store team and clients are updated</li><li>Order and distribute staff uniforms in a timely manner</li><li>Maintain back of house standards to enable the best client experience</li><li>Regularly train Client Advisors on BOH organization and the importance of stock care</li></ul>Stock &amp; Inventory:<ul><li>Prepares for and plans out the inventory checks across all stores</li><li>Puts in place a process for systematic inventory checks</li><li>Supports stores with inventory checks and reconciliations</li><li>Supports stores leading into preparation for sale and the transfer out of sale</li><li>Responsible for managing in store damaged stock</li><li>Monitors and follows up on negative-on-hand and outstanding consignments</li><li>Co-ordinates and monitors the various cycle counts as per the company guidelines and policies</li><li>Provides training and guidance to the store teams to minimise stock loss and damages</li><li>Manage the flow of OMNI orders making sure to guarantee the required service levels.</li><li>Manage correct flow of adjustments</li><li>Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced.</li><li>Monitor in-transit and when needed liaise with relevant departments.</li><li>Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.</li></ul>Logistics &amp; Supplies<ul><li>Streamlines ordering of supplies and seeks cost saving alternatives</li><li>Manages all courier and shipping accounts and ensures team follow guidelines</li><li>Maintains inventory levels of packaging</li><li>Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place</li></ul>Team leadership<ul><li>Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.</li><li>Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment</li><li>Encourage the exchange of information within the team</li><li>Provide support and ongoing feedback to operations associates to ensure their development, motivation, and sense of belonging.</li><li>Conduct regular performance conversations with the team to discuss results and develop action plans</li><li>Train and inspire the team on policies and procedures</li><li>Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes</li><li>Guarantee team development through coaching and follow-ups on individual action plans;</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Previous experience of retail operations and helping a retail business operate efficiently</li><li>Ability to be flexible with regular travel and occasional weekend or evening shifts</li><li>Highly organized and have strong attention to detail</li><li>Is strategic and able to consider the wider business impact of decisions </li><li>Highly motivated and able to work independently or as part of a team</li><li>Successful performance record and a demonstrated ability to deliver retail excellence</li><li>Ability to quickly establish strong credibility with team members and external resources</li><li>The ability, drive and desire to deliver outstanding results</li><li>Sound analytical and organisational skills</li><li>Ability to be mobile/stand for extended periods of time </li><li>Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis</li></ul>Salary: $80,000 - $82,000 per yearKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

<div>As an Assistant Boutique Manager at Pomellato Ginza, you will support the Boutique Manager in driving sales performance, delivering an exceptional client experience, and ensuring the smooth daily operations of the boutique.You will act as a brand ambassador, embodying Pomellato’s Italian craftsmanship, contemporary elegance, and client-centric approach, while contributing to the development of a high-performing team.</div>

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Store Management:
Oversees and guides the stores to ensure a unique client experience. Manages the relationship between clients and sales teams. Serves as the visible face of the brand to clients.

Speciality Description - Assistant Store Manager:
Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

Operation documents management and filing.Support on daily OP team payment, expenses requisition arrangement, incl. contract chopping and delivery, invoice and related tasks.Stores related information update and consolidation, support store materials order and arrangement.Support the team with day-to-day administrative tasks as needed, coordinate the communications with other departments for stores.

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail/Sales Operations:
Supports the sales process through activities that may include putting displays in place, keeping stock level inventory, managing payment transactions and conducting fittings or garment alterations.

Speciality Description - Retail/Sales Operations:
Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects, such as changes in opening and closing times, renovations or relocation. Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.

Your opportunityThe Retail Operations Manager plays a critical role in driving operational excellence across the retail network, ensuring consistency, efficiency, and scalability of store operations. This role partners closely with HQ and cross-functional teams to enable business performance, strengthen operational discipline, and elevate the overall client experience.How you will contributeRetail Operations &amp; Network Performance<ul><li>Lead the execution and continuous improvement of retail operating standards, ensuring consistency, compliance, and efficiency across all locations</li><li>Conduct regular store visits to assess performance, identify gaps, and implement corrective actions</li><li>Maintain and evolve the Store Operations Manual in partnership with HQ</li><li>Act as escalation point for store operational issues, ensuring timely resolution and business continuity</li><li>Establish and reinforce best-in-class back-of-house standards and ways of working</li></ul>Client Experience, Training &amp; Field Partnership<ul><li>Ensure retail operations support and enhance the end-to-end client experience</li><li>Oversee after-sales processes (repairs, alterations, shipments) to ensure seamless execution</li><li>Own onboarding strategy and deliver operational training to retail teams, driving consistent adoption of processes and standards</li><li>Lead communication and rollout of new policies, tools, and processes across the network</li><li>Partner closely with Store Managers as a trusted advisor, providing hands-on support and identifying opportunities to improve performance and client experience</li></ul>Systems, Inventory &amp; Operational Control<ul><li>Own POS ecosystem (XStore, SAP), ensuring system reliability and effective use of data to drive decision-making</li><li>Analyze operational and sales data to monitor performance, ensure accuracy, and strengthen operational discipline</li><li>Oversee inventory operations end-to-end, including cycle counts, physical inventories, and discrepancy resolution</li><li>Manage inventory flow across retail, wholesale, and bespoke operations</li></ul>Logistics, Facilities &amp; Vendor Management<ul><li>Oversee logistics operations, ensuring efficient, cost-effective movement of goods and strong carrier performance</li><li>Support seamless execution of client shipments and oversee store supplies and packaging distribution</li><li>Manage store facilities and maintenance, ensuring operational readiness and alignment with brand standards</li><li>Lead store openings, renovations, and closures in partnership with HQ</li><li>Manage vendor relationships, ensuring service quality, accountability, and cost effectiveness</li></ul>Cost, Compliance &amp; Governance<ul><li>Own operational cost control and partner with Finance to monitor budgets and drive efficiency</li><li>Serve as liaison with Internal Audit and Loss Prevention, ensuring adherence to policies and mitigating risk</li><li>Ensure compliance with all regulatory requirements, including permits, health &amp; safety, and fire safety standards</li><li>Provide guidance and best practices to store teams on compliance and operational controls</li></ul>Requirements &amp; Qualifications<ul><li>5&#43; years of experience in retail operations within a luxury or multi-unit environment.</li><li>Strong understanding of POS systems (XStore, SAP) and retail operational processes.</li><li>Advanced analytical skills with the ability to translate data into actionable business insights.</li><li>Proven ability to lead cross-functional initiatives and execute projects end-to-end.</li><li>Strong organizational skills and attention to detail in a fast-paced environment.</li><li>Effective communicator with the ability to influence and collaborate across all levels of the organization.</li><li>Experience managing vendors and driving operational efficiency.</li><li>Demonstrates a collaborative, solutions-oriented mindset with a strong commitment to operational excellence and client experience</li></ul>Additional Requirements<ul><li>Ability to travel up to 30% support retail operations and store network needs.</li><li>Flexibility to support key retail periods and inventory cycles.</li></ul>Salary Range: $80,000-$90,000 per yearWhy work with us?This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About us

Founded in Rome in 1945, Brioni is recognized as the world’s most prestigious menswear luxury house. 
We develop and manufacture sartorial ready-to-wear, leather goods, shoes and eyewear with an unparalleled level of craftsmanship. 
As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

We are currently seeking a Operations Manager – Retail who will report to the Retail Director US as part of our dynamic team in New York.

About usKering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering’s Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture.This vision is expressed in our signature: Creativity is our Legacy. In 2024, Kering employed 47,000 people and generated revenue of €17.2 billion.  Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.La tua opportunità:La risorsa, inserita all’interno del team di Manutenzione, sarà a riporto dell’Engineering &amp; Maintenance Coordinator e si occuperà di attività di intervento sugli impianti di produzione in caso di guasto per il rapido ripristino delle condizioni operative, nonché di manutenzione preventiva e predittiva per ridurre il rischio di guasti, e di attività di officina quali riparazioni, smontaggio e rimontaggio di parti elettriche/elettroniche, cablaggio quadri elettrici BT.Come contribuirai:In particolare, la figura si occuperà di:<ul><li>eseguire interventi di manutenzione correttiva sugli impianti di produzione in caso di guasto, al fine di ripristinare le condizioni operative nel più breve tempo possibile;</li><li>svolgere attività di manutenzione preventiva e predittiva, finalizzate alla riduzione delle probabilità di fermo impianto e al miglioramento dell’affidabilità delle macchine;</li><li>effettuare attività di officina, quali:<ul><li>riparazione di pezzi elettrici/elettronici;</li><li>cablaggio quadri elettrici BT;</li><li>smontaggio e rimontaggio di parti elettriche/elettroniche.</li></ul></li></ul><ul><li>collaborare con il responsabile e il team di manutenzione nella diagnosi dei guasti e nel miglioramento continuo delle performance degli impianti, rispettando le normative di sicurezza sul lavoro e le procedure aziendali.</li></ul>Chi sei: <ul><li>Possiedi un diploma tecnico in ambito elettrotecnico ed elettronico, elettromeccanico, meccatronico e hai esperienza pregressa in contesti industriali o manifatturieri, preferibilmente nel settore ceramico/porcellana o in ambienti produttivi complessi.</li><li>Sai leggere ed interpretare il disegno meccanico e gli schemi elettrici e possiedi conoscenze di oleodinamica e pneumatica.</li><li>Hai esperienza in elettronica industriale (PLC – sistemi di azionamento e controllo) e di interfacciamento con sistemi di controllo, nonché competenze in saldatura elettronica.</li><li>Possiedi capacità di operare sotto pressione, gestendo interventi urgenti con attenzione alla sicurezza e orientamento al miglioramento continuo.</li><li>Possiedi buone capacità di analisi e problem solving, in particolare nella ricerca guasti su impianti e macchinari industriali.</li><li>Ti contraddistingui per precisione, affidabilità e forte senso di responsabilità nello svolgimento delle attività.</li><li>Sei disponibile a svolgere turni di reperibilità, hai attitudine al lavoro in team e flessibilità operativa.</li></ul>Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary transformation and become part of a dynamic team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Talenti

talenti

Chi siamo

La vita in Kering

Chenling, Kering Keys

Florence, Boucheron

Nathlie, Gucci

Antonino, Gucci

Sviluppare il talento

Opportunità di lavoro

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