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BALENCIAGA Store Manager

Balenciaga - Regular
- Macao

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Store Manager: Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage a retail sales team while overseeing daily store operations including sales targets, housekeeping, staff training, inventory management, complaints handling, etc.
  • Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
  • Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
  • Build customer database and maintain a good relationship with valuable customers and VIP

QUALIFICATIONS

  • Diploma and above in any discipline with at least 8 years relevant experience in which 3 years at managerial level
  • Prior exposure in luxury fashion brands is preferred
  • Passionate about retail and have a drive to succeed
  • Possess excellent people management, customer service and interpersonal skill
  • Good command of both spoken and written English and Chinese
  • Good PC skills such as MS Office
  • Full time
  • Asia
  • Macao
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