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BALENCIAGA Store Manager

Balenciaga - Regular
- Macao

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Assistant Store Manager: Partners with the store manager to achieve business goals. Supports day-to-day running of the store, CRM activities, loss prevention, human resources management and visual merchandising presentation. Acts as a brand ambassador with consistently high standards to enhance sales and motivate store staff to excel.

SUMMARY This position is responsible for managing the shop according to the company principles and guidelines, reflecting the company image and representing the company to its customers. Formulate and implement policies and strategies and business plans of the store to achieve or exceed sales, profit and cost objectives. Maintain positive customer relations and monitors customer feedback. Trains, motivates and develops subordinates to provide the desired standards of service and ensures succession. Ensure an optimal and motivating work climate.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage a retail sales team while overseeing daily store operations including sales targets, housekeeping, staff training, inventory management, complaints handling, etc.
• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
• Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
• Build customer database and maintain a good relationship with valuable customers and VIP

QUALIFICATIONS
• Diploma and above in any discipline with at least 8 years relevant experience in which 3 years at managerial level
• Prior exposure in luxury fashion brands is preferred
• Passionate about retail and have a drive to succeed
• Possess excellent people management, customer service and interpersonal skill
• Good command of both spoken and written English and Chinese
• Good PC skills such as MS Office

  • Full time
  • Asia
  • Macao
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