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BALENCIAGA Store Manager

Balenciaga - Regular
Macau SAR - Macau SAR

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Store Manager: Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.



  • Define, execute and monitor the store action plan to achieve sales targets and KPIs
  • Define targeted quantitative and qualitative goals and ensure they are achieved
  • Implement action plans and follow-up
  • Analyze the results: daily, weekly, monthly and set up constant assessments
  • Focus on key KPIs and create a strong store culture and storytelling approach
  • Understand and monitor constantly local business environment including market trends and competition
  • Keep relevant with market and fashion trends & share with store team
  • Integrate/adapt insights in store action plan
  • Define constantly opportunities for growth and execute actions accordingly
  • Communicate high quality relevant feedbacks and report Retail Head and/or store team


  • Create and maintain a positive work environment, consistent with Balenciaga behaviors
  • Provide a clear vision and goals for the team and for the individuals
  • Identify, attract, recruit, develop and retain talent
  • Consistently recruit top talent in partnership with the Human Resources
  • Create development plans for store management and store teams, ensure professional growth via training and coaching
  • Ensure professional growth and training of the store team with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry
  • Provide structured feedback on a regular basis and provide coaching consistently to direct reports
  • Manage individual performance review at least twice a year
  • Motivate and challenge store management and store teams on a regular basis and organize qualitative time with the team


  • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
  • Embody constantly Balenciaga codes and engage local people with the brand
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time
  • Store according to the Company directions
  • Ensure that the store image in line with corporate standards
  • Ensure store team works according to the standards
  • Ensure that team behaviors are consistent with the standards of Balenciaga services, image and values
  • Lead by example conveying Balenciaga behaviors towards clients
  • Know his/her clients and prospects (quantitative and qualitative) to define action plans
  • Attract and recruit new clients from personal network and external partners
  • Develop clienteling mindset and client's loyalty and retention from beginners to VICs
  • Oversee the clienteling approach
  • Ensure that the qualitative standards required by our brand are maintained
  • Ability to engage VIP and celebrities


  • Ensure that all the processes are following legal, safety, security, internal requirements, sustainability and HR guidelines
    • Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
    • Apply all the necessary golden rules to ensure the safety of both store team and clients
    • Supervise warehouse stock and verify that it is in line with the Store’s sales potential and report to Merchandising Retail at Headquarters accordingly
    • Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
    • Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets

  • Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, Team
  • Supervise inventory activities and warehouse stock and report immediately any discrepancies
  • Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness


  • Diploma and above in any discipline with at least 10 years relevant experience in luxury retail industry which 5 years at managerial level
  • Inclusive leadership style and excellent organizational skills
  • Adaptability, persuasiveness, risk-taking & dynamic
  • High sensitivity to clients’ experiences and loyalty
  • Product and Fashion sensitivity
  • Possess excellent people management, customer service and interpersonal skill
  • Good command of both spoken and written English and Chinese
  • Good PC skills such as MS Office and other digital tools
  • Full time
  • Asia
  • Macau SAR

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