GUCCI Client Advisor

Key Accountabilities

Sales & Client Service

• Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication.
• Play an active role as Brand Ambassador by inculcating the brand vision to in still consumer brand loyalty.
• Proactive achievement of monthly sales objectives
• Follow-up on client enquiries and requests, including after sales services, proactively and independently.
• Offer exceptional service standards, suggestions, and alternatives, as well as anticipating future needs.
• Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information.
• Exercise teamwork and collaboration to ensure that client needs are placed at top priority.

Operations

• Adhere to all in-store SOPs.
• Assist with cashiering and daily closing settlement.
• Stocks receiving and packing in the respective categories assigned.
• All other related duties as assigned by the Store Manager

Inventory Control

• Conduct category scans for inventory purposes
• Assist with stock maintenance and cycle counts.
• Replenishment of display merchandise as required.

Key Requirements

• Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion
• Customer service oriented and driven in sales
• Independent individual with strong decision making skills
• Inquisitive mindset with the ability to engage
• Passionate in growing a career within the luxury fashion industry