KERING E-Commerce Solution Manager

About Kering

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin and Ginori 1735, as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2023, Kering had 49,000 employees and revenue of €19.6 billion.

Your opportunity

As part of the Greater China Kering Technologies team, you will collaborate with Local/HQ Kering Technologies teams to collect business demands, responsible for system implementation, improvement, and support on day-to-day activity and support business partner across Greater China and brands on Omni Channel Sales and cross-functional requirements. The ideal candidate will be a technology solution manager, business analyst, market researcher, and operation supporter all rolled into one. This is a unique opportunity to join our dynamic team and contribute and shape the growth and success of our digital e-commerce platform.

How you will contribute

• Initiative/Demands

• Consultant and executive to advise on tech solutions and review on integration details to help business team to leverage local digital ecosystems​ for Omni Channel Sales, including Official Website, WeChat Mini Program, WeChat Work (WeCom) Mini Program and other growing eco systems such as TMALL / JD, RED, Tik Tok etc.
• Actively communicate with business team, Local/HQ Kering Technologies team to get alignment & support on initiatives/demands.

• EC Tech Solution and Business Analyst

• Responsible for tech solutions provided to support business demands, accountable as business partner and tech consultant.
• Communicate with business team and product owner to understand and collect brand business needs.
• Coordinate with business and product owner, to work on business strategy and roadmap planning.
• Collaborate with product owner and business team on delivery priority according to delivery time and effort including cost.
• Assume full responsibility of our e-commerce and omni channel solution design, ensure its architecture matching Kering technology vision and roadmap.
• Collaborate with architecture team to ensure that solutions align with organizational goals.
• Review vendor technical solutions on design and effort, responsible for development related cost review.
• Manage vendor on documentations and development workflow and other standards, ensure the way of working is aligned with Kering Technologies approaches.
• Manage risks for tech solutions, be aware of OS system, Database software end of life, upgrade, and other impacts.

• Project Management

• Collaborate with Local/HQ Kering Technologies to manage project with essential deliverables according to Kering Technologies process and local compliance.
• Collaborate with cross-functional teams/resources, keep all the stakeholders on the same page for planning, execution, and monitoring project performance using appropriate systems, tools, and techniques.
• Manage changes requests to the project scope, schedule, and costs using appropriate verification techniques.
• Review on vendor solution proposals, collaborate with cross-functional teams to ensure they meet quality standards, deadlines, and budget requirements.
• Collaborate and ensure solutions are reliable on security aspect, execute pen-test for new project and existing solution regularly. .
• Training and handover to Kering Technologies End User Support team after go-live

• Market Researcher

• Track the trend for tech solutions in the industry.
• Perform valid and reliable solution research SWOT analysis.

• Operation Supporter

• Provide operational tech support to the project team.
• Assist in troubleshooting technical issues and provide technical support.
• Manage day-to-day tasks of the project operations and ensure smooth running of the applications.

Who you are

• At least 5 years as IT and 2 years in large, complex, international environment
• At least 3 years solid project experience in omni sales area, including WeChat, WeChat Work, TMALL, JD etc. Technical background with knowledge of software development and web technologies.
• Solid project management experience especially in omni sales area
• At least 1 years’ experience as a Tech solution manager or similar role in project management.
• Agile project management experiences is a must
• Hands on experience managing all stages of the project life cycle.
• Strong sense of data privacy, cyber security, and compliance. 
• Strong analytical, problem-solving, and decision-making skills.
• Strong organizational skills
• Strong Vendor management experience
• Solid understanding on e-commerce industry best practice and technical landscape (e.g. PIM/DAM/OMS/WMS).
• Solid technical capability on WeChat Eco system (WeChat/WeCom API) and system integration (Message queue(Kafka)/RESTful/ GraphQL API/ETL etc.)
• Nico to have Cloud based Micro-service platform related tech stack experience and knowledge.
• Ability to establish and maintain a high level of trust and confidence.
• Well organized and able to work on own initiatives.
• Good interpersonal skills, able to influence and engender collaboration. Ability to communicate complex problems in a non-technical and simplified manner.
• Excellent written and verbal communication skills. Fluent English and Mandarin
• Experience with Agile software development/ Devops is a plus
• Professional certification in Project Management and/or Business Analysis (like PMP, PMI-PBA, etc.) would be an added advantage.
• BSc in Computer Science, Engineering or similar field. MBA or other relevant graduate degree is a plus.
• Retail experience in luxury apparel is a plus

Why work with us?

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a dynamic team in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.