KERING EYEWEAR - Customer Service Assistant

We are seeking a Customer Service Assistant who will be part of our dynamic Taiwan team based in Taipei.

How you will contribute

·       Managing customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information

·       Managing order flow from order acquisition to order entry in compliance with agreed trade terms

·       Managing delivery flow by liaising directly with planning, logistics, and customers while acting as the first point of contact in the event of any queries/issues

·       Managing back-order ensuring a clean sheet

·       Managing goods return in compliance with agreed trade terms

·       Acting as customer’s first point of contact in case of commercial, logistics, and product claims

·       Issuing sales/customer-related reporting to the benefit of both the sales team and the customer

·       Implementing and enhancing customer service-related procedures, processes, and systems

·       Participating in ad hoc sales-related activities and projects

Who you are

Experience

·       1-2 years of work experience in a B2B customer service environment

·       Proven customer-facing experience

·       Sales experience within a controlled environment of advantage

·        

Technical Skills

·       Good business knowledge of order-to-cash flows

·       Working knowledge of Incoterms and customs rules

·       Good knowledge of sales principles and methods

·       Good working knowledge of Microsoft office software (Excel, PowerPoint, Word)

·       Experience in SAP is a definite advantage

·       Fluent in English and Mandarin

Competencies

·       Team player

·       Customer-oriented

·       Problem-solving skills

·       Equipped with negotiation skills

·       Results-oriented

·       Self-motivated

·       Passionate and enthusiastic

·       Curiosity and innovation

·       Clear and open communication

·       Trustworthy