KERING EYEWEAR Customer Service Specialist

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

We are currently seeking a Customer Service Specialist who will report to a Senior Area Manager as part of our dynamic Taiwan team based in Taipei.

Your opportunity:

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion

Working along with the sales team on delivering customer service excellence

Ensuring compliance with sales business policies

How you will contribute

• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer’s first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects

Who you are

Experience

• 4+ years of work experience in a B2B customer service environment
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage
• Less experience will consider as Customer Service Coordinator

Technical Skills

• Good business knowledge of order-to-cash flows
• Working knowledge of Incoterms and customs rules
• Good knowledge of sales principles and methods
• Good working knowledge of Office Pack (Excel, Power Point, Word)
• Experience in SAP is a definite advantage
• Fluent English, Cantonese and Mandarin

Competencies

• Team player
• Customer-oriented
• Problem solving
• Negotiation-oriented
• Focus on results
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy