QEELIN Retail Operations & Business Development Manager

Key Responsibilities

1. Retail Performance & P&L Management

• Drive overall retail sales performance and profitability across Japan
• Own and manage Japan market P&L, optimizing revenue, cost efficiency, and operational performance
• Set and monitor KPIs (sales, productivity, cost control, LFL growth)
• Analyze sales trends and performance drivers, implementing actionable improvement plans
• Ensure alignment with brand standards and execution excellence across stores

2. Business Development & Network Expansion

• Lead market expansion strategy, identifying and securing new retail opportunities in Japan
• Conduct feasibility studies and define market entry/penetration plans
• Build and maintain strong relationships with key landlords, department stores, and real estate partners
• Lead lease negotiations and secure favorable commercial terms

3. Retail Operations Excellence

• Oversee daily retail operations ensuring best-in-class execution and customer experience
• Optimize store SOPs, processes, and operational efficiency
• Manage inventory, merchandising flow, and stock availability
• Monitor store costs and drive cost efficiency initiatives
• Ensure compliance with brand standards and operational guidelines

4. Client Development & Brand Representation

• Elevate client experience in line with luxury standards
• Develop and leverage VIP / gaisho networks and local partnerships
• Expand client base through events, partnerships, and community engagement
• Act as a key ambassador of Qeelin in Japan

5. Team Leadership

• Build, lead, and develop a high-performing retail team
• Set clear performance objectives and coach teams to achieve results
• Foster a culture of accountability, entrepreneurship, and excellence

6. Market Intelligence & Strategy

• Monitor market trends, competitor landscape, and customer insights
• Translate insights into actionable commercial strategies
• Collaborate closely with HQ and regional stakeholders

Ideal Profile

• Bachelor’s degree or above
• Minimum 8–10 years of experience in luxury retail management (Japan market)
• Strong track record in retail operations + business development / expansion
• Solid network with department stores and luxury retail ecosystem in Japan（百貨店・外商ネットワーク）
• Proven experience in P&L management and driving business growth
• Entrepreneurial mindset with strong commercial acumen

Skills

• Strong analytical and performance-driven mindset
• Excellent stakeholder management and negotiation skills
• Strong coaching, leadership and team development capabilities
• Fluent in Japanese and Business English
• Hands-on, empathetic, and passionate about creating excellent team
• Natural connector and communicator who brings culture to life