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BALENCIAGA Sales assistant

Balenciaga - Regular
- France

Reporting to the Store Manager, your duties are to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

 

Responsibilities:

  • To develop and maintain good product knowledge and provide excellent customer service
  • An understanding of current products, trends and collections and ensuring that customers are informed and aware
  • To replenish stock and maintain high standards of merchandise and product presentation

Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company

  • Keep up to date with customer requirements and operating procédures
  • Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
  • To ensure that all procedures and policies are understood. To carry out work according to those standards
  • Personal appearance and presentation must be strictly in line with company standards
  • Adheres to Security and Health and Safety régulations
  • Opening & closing the Store according the needs of the business, in line with Company security rules
  • To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Assistant role

Skills and Experience Required

  • A minimum of three years experience in a similar role with a luxury brand
  • Experience in a customer service role with face-to-face customer contact
  • You have your own customer file and you have a highly developed product and fashion sense.
  • Ability to adapt to frequent change and a high pressure environment
  • Ability to initiate contact and communication
  • Motivated by being a team player with a common goal
  • Your English are fluent

Sous la responsabilité du Directeur de la Boutique, vous effectuez les missions suivantes :

  • Accueil, conseil et vente à la clientèle
  • Présentation adaptée et pertinente de l’image et des produits Balenciaga
  • Conseils personnalisés et orientation de la clientèle dans le but de développer le chiffre d’affaires et le fichier clients
  • Encaissement et gestion de la détaxe
  • Suivi des retouches
  • Suivi et relance de la clientèle
  • Prise de coordonnées pour renseignement et mise à jour du fichier clientèle
  • Réception, étiquetage et mise en place des produits
  • Réapprovisionnement des produits et rangement de la boutique
  • Préparation et participation aux inventaires
  • Rangement du stock
  • Participation au compte-rendu qualitatif et quantitatif.

 

Profil recherché :

  • Vous disposez d’une expérience confirmée de cinq ans minimum dans la vente de prêt-à-porter de luxe et/ou sur les accessoires et/ou les chaussures. 
  • Vous faites preuve d’un très bon relationnel et d’une grande capacité d’écoute.
  • Vous avez également une excellente présentation, le sens du service et de la persuasion.
  • Vous disposez idéalement de votre propre fichier client et avez une sensibilité produit et mode très développée.
  • Votre parlez impérativement couramment anglais.
  • Full time
  • Europa
  • France
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