KERING Spare Parts Coordinator

KERING After Sales Spare Parts Coordinator

Job Family: After Sales

Job Title: Spare Parts Coordinator

Location: Wayne, New Jersey

Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy.

HOW YOU WILL CONTRIBUTE

• Maintain accurate inventory control over spare parts inventory
• Receive, pick, putaway, and shipment of spare parts
• Ordering spare parts
• Review incoming repair tickets and evaluate damages.
• Assess the repairability of customer-owned goods.
• Receive and open cartons, relocate items to appropriate process flows.
• Pick and put away items into shelves and cart queues.
• Ship completed repair items to stores, customers, and wholesalers.
• Maintain accurate logs of all shipping and receiving activities.
• Work closely with the Craftsman Repair Team to ensure smooth operation of repair processes.
• Review and process customer and store requests for repair evaluations.
• Communicate effectively with external customers, including stores and brand partners, regarding repair requests and service statuses.
• Assess the repairability of goods from customer and store submissions, offering expert advice on available options.
• Liaise closely with the Craftsman Repair Team, Spare Parts Team, and Logistics Operations to ensure seamless workflows.
• Assist with complex customer inquiries and coordinate with appropriate teams for issue resolution.

WHO YOU ARE

• A candidate with at least 3-5 years’ professional experience working within the Americas region in a client service, operations, inventory, or logistics role
• Fluent English, Bilingual (Spanish, Italian) a plus
• Experience in luxury, fashion a plus
• Strong computer skills; able to utilize a variety of software systems
• Strong attention to detail
• Appreciation for the high level of craftsmanship present in the industry

Salary: $23.00 - $26.00 per hour

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing programs.

Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, basic life and AD&D insurance, and short-term disability insurance.