GUCCI Digital Services Manager

Role Mission

Based in Jersey City, New Jersey, the Gucci America Digital Services Manager will play an integral role in elevating omnichannel services toward world-class digital operations. They are responsible for bridging the client experience between Gucci’s Digital and Retail businesses. Their purpose is to drive, manage, and optimize omnichannel services across the Americas to support commercial performance, drive traffic to stores, and elevate the client experience. These services act as an enabler for delivering convenience, performance, and consistency to our clients across channels.

This role works cross-functionally with Retail Operations, Retail Excellence, Client Services, Payments and Fraud, Headquarters, and Retail Regions across North and South America. The focus is on improving the customer experience and operational flows for Digital Services while driving efficiency and revenue growth. The role will report directly to the Director of Digital Services & Operations.

Key Accountabilities

• Generates Insight-Driven Analysis: Provide reporting, analysis, and actionable insights to support growth and optimization of Gucci’s portfolio of omnichannel services.
• Increases Omnichannel Adoption: Collaborate with Retail, Client Services, Marketing, and Merchandising teams to drive the adoption and expansion of omnichannel services.
• Streamlines Data Analysis & Reporting: Lead efforts to enhance data reporting by automating data workflows and streamlining reporting processes to support data-driven decision-making.
• Optimizes Digital Client Experience: Leverage client behavior data and industry best practices to identify opportunities to improve the digital client journey, including checkout experience, payment methods, personalization services, and more.
• Manages and Supports Digital and Omnichannel Initiatives: Own initiatives from planning through execution, coordinating cross-functional stakeholders, timelines, and deliverables to ensure on-time and effective implementation.
• Provides Ad Hoc Analysis: Support ad hoc data analysis requests and manage digital projects and omnichannel initiatives as needed.
• Together with the Director of Digital Services & Operations, defines the regional vision and priorities for Digital Services, ensuring alignment across the Digital and Retail businesses and with the WW Digital team.

Key Requirements

• Bachelor’s degree required in Business, Finance, Economics, Analytics, Operations, or a related field; MBA or equivalent advanced degree preferred.
• 3–5 years of relevant experience in e-commerce, or related consumer-facing environments (luxury digital, finance, consulting).
• Excellent communication and presentation skills, with the ability to work effectively across multiple cross-functional teams and competing priorities.
• Strong proficiency in Excel, including advanced functions, data automation, and data visualization.
• Exceptional analytical and problem-solving skills, with the ability to gather and organize relevant information, evaluate alternatives, and translate data into actionable insights within the context of the luxury and retail industries.
• Project management experience, with the ability to manage multiple projects simultaneously, prioritize effectively, and drive execution across cross-functional teams in a fast-paced, matrixed environment.
• Solutions- and results-oriented mindset, demonstrating sound judgment when determining the most appropriate action.
• Strong collaborator, who works effectively within and across teams, supports group decisions, and prioritizes shared goals.
• Sets and maintains high performance standards, with close attention to detail, accuracy, and completeness.
• Highly organized and self-directed, with the ability to plan and manage tasks efficiently to achieve objectives while maintaining a high level of productivity.
• Adapts quickly to changing work environments, priorities, and organizational needs.

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – New Jersey

For individuals assigned and/or hired to work in New Jersey, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. 

A reasonable estimate of the current base salary range is $108,000 - $120,000.

Eligible employees may also participate in an employee benefits program.  

Benefits include:   

• Medical  

• Dental  

• Vision  

• Paid Time Off (PTO)  

• 401K 

Additional compensation may include commissions for eligible employees, subject to any then in-effect commission program. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

EOE M/D/F/V