BALENCIAGA Sales Associate | Rio de Janeiro

YOUR OPPORTUNITY

The Balenciaga Sales Associate is the entry-level role in store FOH organization. S/He is acquiring expertise through the guidance of the Management Team and through training programs such as Omnichannel Client Journey and Product trainings. S/He contributes to the store sales while building a client portfolio. S/He embodies Balenciaga behaviors and engages clients.

HOW YOU WILL CONTRIBUTE

A BUSINESS DEVELOPER

·        Contribute to the store targets (quantitative and qualitative goals, KPIs)

·        Deal with client requests and after sales related situations through the support of Management Team

·        Closely work with stock team to ensure product availability and meet client requests

·        Keep informed on market, fashion trends and business environment

A BRAND PROMOTER (CLIENTS)

·        Welcome clients and give tailor-made advice, listening clients’ expectations and answering requests

·        Ensure seamless execution of the omnichannel client journey with the supervision of the Management Team

·        Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed

·        Maintain display and organization of all areas respecting the visual merchandising standards

·        Execute product presentation guidelines

·        Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values

·        Create and update client portfolio and follow up through Luce app

·        Engage the clients, from welcoming moment to farewell

·        Apply the guidelines provided by HQs regarding the client journey and loyalty program

A TEAM PLAYER

·        Consistently provide the highest level of professionalism in all behaviors including communication and teamwork

·        Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach

·        Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals

·        Participate in achieving sustainability goals

A PROCESS SUPPORTER

·        Contribute to front and back of house operations (stock control and inventories)

·        Execute all processes related to Retail Excellence through the guidance of the Management Team

·        Process client transactions at the cash desk (in-store and distant sales, M-store)

·        Promote and execute omnichannel services through the supervision of the Management Team

·        Prepare and organize deliveries and shipments to clients

WHO YOU ARE

·        Ability to multitask and handle the pressure of a busy day

·        Proven ability to drive results in a selling role; exceeding individual and store goals

·        Good listening ability

·        Willingness to learn and improve

·        Adaptability, reactivity, natural curiosity, authenticity

·        Commercial awareness and strong business acumen through a genuine passion for the fashion industry

·        Strategic vision in order to develop the business and high level of personal performance

·        Ability to maintain a positive work environment while respecting brand values and behaviours

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga’s STORE LOCATION team as a Sales Associate who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it
YOUR OPPORTUNITY

The Balenciaga Sales Associate is the entry-level role in store FOH organization. S/He is acquiring expertise through the guidance of the Management Team and through training programs such as Omnichannel Client Journey and Product trainings. S/He contributes to the store sales while building a client portfolio. S/He embodies Balenciaga behaviors and engages clients.

HOW YOU WILL CONTRIBUTE

A BUSINESS DEVELOPER

·        Contribute to the store targets (quantitative and qualitative goals, KPIs)

·        Deal with client requests and after sales related situations through the support of Management Team

·        Closely work with stock team to ensure product availability and meet client requests

·        Keep informed on market, fashion trends and business environment

A BRAND PROMOTER (CLIENTS)

·        Welcome clients and give tailor-made advice, listening clients’ expectations and answering requests

·        Ensure seamless execution of the omnichannel client journey with the supervision of the Management Team

·        Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed

·        Maintain display and organization of all areas respecting the visual merchandising standards

·        Execute product presentation guidelines

·        Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values

·        Create and update client portfolio and follow up through Luce app

·        Engage the clients, from welcoming moment to farewell

·        Apply the guidelines provided by HQs regarding the client journey and loyalty program

A TEAM PLAYER

·        Consistently provide the highest level of professionalism in all behaviors including communication and teamwork

·        Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach

·        Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals

·        Participate in achieving sustainability goals

A PROCESS SUPPORTER

·        Contribute to front and back of house operations (stock control and inventories)

·        Execute all processes related to Retail Excellence through the guidance of the Management Team

·        Process client transactions at the cash desk (in-store and distant sales, M-store)

·        Promote and execute omnichannel services through the supervision of the Management Team

·        Prepare and organize deliveries and shipments to clients

WHO YOU ARE

·        Ability to multitask and handle the pressure of a busy day

·        Proven ability to drive results in a selling role; exceeding individual and store goals

·        Good listening ability

·        Willingness to learn and improve

·        Adaptability, reactivity, natural curiosity, authenticity

·        Commercial awareness and strong business acumen through a genuine passion for the fashion industry

·        Strategic vision in order to develop the business and high level of personal performance

·        Ability to maintain a positive work environment while respecting brand values and behaviours

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga’s STORE LOCATION team as a Sales Associate who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.