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Celebrating our history with "Kering, of granite and dreams"

カルチャーと伝統

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François-Henri Pinault

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ジノリ 1735

ケリング アイウエア

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ケリング・グループ

グループ・ブランド

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2017-2025 ロードマップ

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Crafting tomorrow's Luxury

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 | Kering

グッチ、サンローラン、ボッテガ・ヴェネタ、バレンシアガ、アレキサンダー・マックイーン、ブリオーニをはじめとしたケリングのファッション＆レザーグッズ ブランドは、その独創的な創造性と個性、卓越したクラフツマンシップによって世界的な名声を確立しています。

ブシュロン、ポメラート、ドド、キーリンといったケリングのジュエリーブランドは、職人の技術と創造性によって、独自の個性と伝統が見事に融合した作品を生み出し続けています。

ケリング アイウエアは、唯一無二のラグジュアリー・アイウエア企業です。2015年に設立して以来、ケリング・グループが擁する14の名だたるラグジュアリー＆ライフスタイル ブランドとアイウエア業界トップクラスの専門家チームによる強力なバックアップのもと、驚異的な成長を遂げています。

採用

ケリングは、ラグジュアリーへの深い情熱、変革を実現しようとするチャレンジ精神、ケリングの未来を創りたいという熱意に溢れた方を求めています。世界で最も影響力のあるラグジュアリー・グループで活躍してみませんか。

About usSince 1945, the Brioni style is one of effortless modern elegance. It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances.Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House.We are currently seeking a Customer Service Representative who will report to the Customer Service Manager as part of our dynamic team in Cadempino.Your opportunityYou will form an integral part of the Customer Service Department within the Integrated Logistics Business Unit, providing exceptional service to stores and internal clients. You will achieve the highest level of customer satisfaction through relationship management in cooperation with divers departments within our Company. This invigorating role will allow you to provide the clients of our luxury brands with first class customer serviceHow you will contribute<ul><li>Using our internal mainframe systems to manage orders received during sales campaigns, prices and delivery of goods</li><li>Adhering to precision, quality and timing standards to ensure the best quality service</li><li>Providing top-quality customer service by answering to customer inquiries/issues as required</li><li>Communicating and collaborating with internal departments in order to meet customer expectations</li><li>Developing and executing planned activities</li><li>Facilitating the collection of information to monitor business trends and opportunities</li></ul>Who you are<ul><li>An high school graduate (university degree will be a plus)</li><li>A customer service representative with a previous experience at least in customer service or in similar roles (preferably within the fashion/luxury industry)</li><li>An expert user of Microsoft Office (especially Excel) and Stealth (or AS400)</li><li>A professional aware of Luxury Goods International/ Luxury Goods Logistics dynamics</li><li>An excellent communicator, able to work well with individuals from all levels of an organisation and suppliers</li><li>A proactive detail-oriented person who is able to prioritise and meet challenging deadlines</li><li>Fluent in Italian and English, both written and spoken (good knowledge of either French or German would be a plus)</li></ul>Why work with us?This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Maison in a global Luxury Group that offers endless possibilities to learn and grow.Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ROLEAs part of the Client Service team, your mission is  to accompany our clients throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention.As Client Service Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels ( E-Business, Retail, Franchises and Wholesale) and interactions with our clients.  You will foster strong relationships with stores to ensure an overall positive client experience.You will be a key contact for escalations, deliver appropriate solutions while strengthening the relationship with our clients.You will communicate customer insights and feedback to the relevant departments to ensure the feedback is being actioned on.You will manage several channels of communication (telephone, email, and chat) keeping in mind your personal targets as well as our team KPIs.You will develop the omnichannel sales through the distant sales tools.MISSIONSHe/she will be responsible for :BRAND IMAGE <ul><li>Assisting in the development of a seamless omni-channel experience ensuring consistency, quality and reactivity for all clients in collaboration with our HQ and the EMEA leadership team</li><li>Mastering Brand policies and procedures and ensure compliance throughout all channels and interactions</li><li>Acting as brand ambassador</li></ul> OPERATIONS/ PROCESS<ul><li>Handling client inquiries, complaints and service for ysl.com as well as our stores and manage after sales requests</li><li>Ensuring an exceptional and personalized Client Experience by telephone, live-chat and email</li><li>Following-up and liaising with other departments to meet Client requests.</li><li>Escalating incidents as appropriate</li><li>Meeting individual and team KPIs</li><li>Capturing accurate client data</li></ul>CLIENT/BUSINESS DEVELOPMENT <ul><li>Developing the business and client base by cultivating a strong client relationship with trust and open and interactive communication.</li><li>Sharing client feedback with the appropriate departments to improve processes, services, quality, etc.  </li></ul>PROFILE<ul><li>Enthusiasm for the Brand and the Fashion Industry</li><li>Client oriented with an excellent sense of service quality (go the extra mile spirit)</li><li>Strong listening skills with a positive mind set.</li><li>Commercial mindset</li><li>Excellent written and verbal skills in Italian &#43; English/French</li><li>Excellent organizational skills</li><li>At ease with online tools and openness to new technologies </li><li>Team player</li><li>Fast learner</li><li>Problem solver-ability to multitask.</li><li>Resistance to stress</li><li>Schedule flexibility</li><li>Previous experience in store retail sales or service industry appreciated</li></ul>Saint Laurent s&#39;est engagé à constituer une main-d&#39;œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - sexe, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Elle offre aux gens des possibilités d&#39;exprimer leur talent, tant individuellement que collectivement, et elle contribue à favoriser notre capacité à nous adapter à un monde en mutation. En tant qu&#39;employeur soucieux de l&#39;égalité des chances, nous accueillons et examinons les candidatures de tous les candidats qualifiés, quelle que soit leur origine.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first fashion house to introduce the concept of luxury ready-to-wear with the creation of the 'Rive Gauche' line in 1966, synonymous with youth and freedom. This change represented a crucial first step in the modernisation of fashion and revolutionised the socio-cultural landscape. 

In 1999, the luxury division of the Kering Group acquired the house of Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position it at the top of the luxury universe. 

Today, the Saint Laurent collections include women's and men's ready-to-wear, shoes, bags, small leather goods, jewellery, scarves, ties and eyewear.

&#xff11;&#xff0e;職責:メゾンのアンバサダーとして、会社のゴールとミッションを理解し、個人の売上目標を達成する。すべてのタッチポイントでエクセプショナルでユニークなブランド体験を提案することにより顧客満足度の高い接客を目指す。ブティックの日常業務において十分に習得し、積極的な改善提案を行う。&#xff12;&#xff0e;業務内容接客販売業務をはじめ、オペレーション業務、顧客管理やCS受付業務を担う。また、以下の各項目において求められるパフォーマンスを発揮すること。①セールスKPI<ul><li>年間売上1億以上</li></ul>②Sales Techniquesセールスを一人で完結することができる&#34;ブティック内での優れた顧客体験を提供することができる&#34;ブシュロンのセリングセレモニーを実行し、パーソナライズすることができるアップセリング&#xff06;クロスセリングを提案し実行することができる単価200万円以上の作品を販売 することができる顧客の簡単なクレームや交渉に対処できる&#34;顧客の簡単なディスカウント要求に答えることができる &#34;③Clientelling<ul><li>顧客やプロスペクトとつながりをもっている</li><li>PCRMツールを使いこなすことができる&#xff08;DCCやMyCat等&#xff09;</li></ul>④Miscellaneous skills<ul><li>店舗のガイドラインとプロセスの理解&#xff08;タックスリファンド、配送、ハンドキャリー、現金支払い、セキュリティ等&#xff09;</li><li>リテールに関連するITツールを使いこなせる&#xff08;CEGID, M3, アプリ等&#xff09;</li><li>自分自身のパフォーマンスを分析し、それを基に更に成長する為のアクションプランを作成し、実行することができる</li><li>提案作品の戦略&#xff08;顧客毎の作品のすすめ方を策定し、提案のタイミングを図ることができる&#xff09;</li></ul>3&#xff0e;資質”ワンチーム”スピリットホスピタリティマインドチームプレーヤーセルフスタータークライアントニーズの理解プライオリティの判断能力環境の変化への対応力&#xff08;レジリエンス&#xff09;マルチタスク能力4&#xff0e;その他GIA G.G.やジュエリーコーディネーター等の宝飾関連資格があると尚良し英語、中国語、韓国語など、多言語スキルがあると尚良し

1858年にフレデリック・ブシュロンが創業したブシュロンは、ジュエリーの聖地として知られるパリ・ヴァンドーム広場にブティックを開いた最初のハイジュエラーです。フレンチエレガンスとクリエイティビティの最高峰であるハイジュエリーを160年以上の長きにわたり創り続けてきました。自由で大胆な精神によって創り出される革新的な作品は、世代を超えて受け継がれ、世界中の名だたる顧客たちに愛されています。
 
ブシュロンは、規範や慣習にとらわれず、身に着けるジュエリーを選ぶ自由を提案し、ジュエリークリエイションにおいて、その「自由な精神」を表現してきました。いつの時代も、美しいジュエリーによって女性の独自性を明らかにし、自分のスタイルと個性を表現する女性の自己実現を応援し続けてきたのです。
 
ブシュロンを象徴する4つのモチーフをグラフィカルかつモダンに解釈した「キャトル」や神秘的かつフェミニンな「セルパンボエム」は、メゾンを代表するアイコニックなコレクションです。自由にミックス＆マッチを楽しみながら、様々なオケージョンやファッションで、自分らしいスタイルを叶えてくれるタイムレスなデザインが魅力のジュエリーが揃います。

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

BALENCIAGA City Manager, ZurichWe are currently seeking a City Manager who will report to the Retail Manager for our stores in Zurich.Your opportunityCity Manager is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. They are accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store teams, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the HQ/HO in order to bring the store to its full potential. How you will contributeBusiness development:<ul><li>Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies</li><li>Define, execute and monitor the store action plan to achieve sales targets and KPIs</li><li>Build a culture withing the store that is based on story-telling and acute analysis of KPIs</li><li>Understand and monitor the local business environment including market trends and competition, and ensure this is communicated to the team and integrated to the store action plan</li><li>Proactively define opportunities for growth and execute actions accordingly</li><li>Communicate high quality relevant feedback to HQs/HO and/or store team</li></ul>Talent leadership and development:<ul><li>Create and maintain a positive work environment, consistent with Balenciaga Behaviours</li><li>Build trust and rapport so the team respect you as a strong, fair, reliable leader</li><li>Provide a clear vision of the goals for the overall team and for the individuals</li><li>Identify, attract, recruit, develop and retain talent</li><li>Create and monitor development plans for store management and store teams, driving professional growth through ongoing training and coaching</li><li>Proactively motivate and challenge the store teams to drive maximum potential</li><li>Oversee the effective completion of the annual performance appraisal cycle and associated touch point throughout the year</li></ul>Brand promotion:<ul><li>Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally</li><li>Ensure Balenciaga Signature and Client experience are executed and consistent over time</li><li>Lead by example conveying Balenciaga behaviours towards clients</li><li>Know the clients and prospects (quantitative and qualitative) to define action plans</li><li>Attract and recruit new clients from personal network and external partners</li><li>Develop clienteling mindset and client&#39;s loyalty and retention from beginners to VICs, with the ability to engage with high profile individuals</li></ul>Process management:<ul><li>Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines</li><li>Align oneself with ‘best practice’ and coach the team to respect this way of working</li><li>Ensure execution of Retail Excellence guidelines in the store</li><li>Supervise inventory activities and warehouse stock</li><li>Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness</li></ul>KPIs (including bit not limited to)<ul><li>Business: sales density, conversation rate, UPT, cross selling rate, transactions</li><li>Team: sales productivity, training completion rate, turnover rate, staff satisfaction</li><li>Client: local retention rate, CEE</li><li>Process: CRM, Omnichannel, back of house</li></ul>Who you are<ul><li>Sustained successful experience in a managerial position in luxury Retail industry</li><li>Inclusive leadership style and entrepreneurship</li><li>High sensitivity to client experience and loyalty</li><li>Exceptional interpersonal skills with the ability to influence and inspire </li><li>Precise, innovative, highly organised, adaptable, dynamic</li><li>Highly available and responsive with a natural curiosity and proactiveness to redefine </li><li>Product and Fashion sensitivity</li><li>Fluent in English and German</li></ul>Why work with us?This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Balenciaga is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity CommitmentBalenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

About us

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.

Since October 2015, Demna has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

About usBottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.We are currently seeking an Operations Supervisor who will report to the Store Manager as part of our dynamic team in Hong Kong.Your opportunityAssist in daily store operations in terms of cashiering and administrative work. Ensures a smooth and efficient payment process for clients. Follows our guidelines to ensure our customers receive the best customer experience possible.How you will contribute<ul><li>Runs daily analysis for store sales &amp; KPI’s performance and shares it with the operations supervisor and/or the store management team.</li><li>Works alongside cashiers to ensure proper administrative and filing procedure are followed.</li><li>Supports the Ops supervisor in managing the administration activities such as petty cash and daily or weekly deposits with the bank (when applicable).</li><li>Follows up on multiple non-merchandise requests (stationary, uniforms, tools, manuals, catalogues, packaging, client books, facilities, etc), collects and consolidates them and address these requests to the appropriate department in the HQ.</li><li>Coordinates all the possible maintenance and cleaning operations.</li><li>Collaborates with the Operations Supervisor for the openings/refurbishments of the store and follows up closely the activities.</li><li>Coordinates with the Operations supervisor/store management to draft new in-store specific procedures.</li><li>Manages and apply for the required permits for non-ordinary works (Maintenance, bulky deliveries…).</li><li>Monitors the process of After Sales, Before Sales and product returns.</li><li>Manages cases of Bottega Veneta staff clothing allowance.</li></ul>

About As: A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow&#39;s Luxury in a sustainable and responsible way.Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to &#39;empowering imagination&#39; in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.La tua opportunità:Stiamo ricercando un Addetto/a ai Forni che, riportando al diretto Responsabile di Reparto, entrerà a far parte della nostra Manifattura a Sesto Fiorentino (FI).Sarai parte del team degli addetti ai Forni, lavorando in coppia o in squadra nella gestione delle attività di conduzione e carico/scarico dei prodotti sui carri o sul nastro di cottura.Come Contribuirai:<ul><li>Carico e scarico dei prodotti sui carri o sul nastro di cottura seguendo le specifiche indicazioni di posizionamento del prodotto;</li><li>Controllo qualità del prodotto in entrata e in uscita dalla cottura;</li><li>Utilizzo di transpallet per il trasporto delle unità di movimentazione contenenti il prodotto all’interno della area di lavoro.</li></ul> Chi sei:<ul><li>Hai maturato esperienza nel lavoro su turni;</li><li>Sei disponibile a lavorare su 3 turni (compreso il turno notturno);</li><li>Possiedi una spiccata predisposizione a lavorare in squadra;</li><li>Sei puntuale e responsabile.</li></ul>

Job Family Group Description - Industrial Operations:
Combines jobs in different industrial processes relating to product development, raw material research, product engineering, production management and quality assurance.

Job Family Description -Production:
Coordinates production of garments, leather goods, shoes, accessories, jewels and watches.

Sub-Job Family Description - Production:
Involved in the production process of the collection. Ensures the manufacture of products, parts, components and assembly, keep within deadline and meet quality and cost standards. Can work as part of the project management coordination or in the workshops and ateliers.

Your opportunityThe Mall Luxury Outlets is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best valorize the time they spend in our villages and their shopping. Thanks to the collaboration network we keep developing with all the best players of luxury hospitality in the world, our malls are a destination for millions of high-profile guests coming from overseas as well as from the local area. We work every day driven by a deep passion to offer to our tenants the most exclusive luxury environment and services to best valorize their off-price sales.How you will contribute<ul><li>Support Tourism Marketing Manager and Tourism Marketing Coordinator in defining the short and medium-term strategy to develop the incoming flows of qualitative visitors to our malls</li><li>Organize sales calls and B2B Trips/Meetings, B2B/B2C events to enhance the collaboration with relevant partners and develop new relations with potential new collaborators</li><li>Attend Tourist Exhibitions and Workshops to promote The Mall Luxury Outlets brand, taking care of the follow up</li><li>Identify suitable stakeholders of luxury hospitality (e.g. Hotels, Luxury Private Villas, Concierge Services, Tour Operators, DMC, Travel Agencies, Yacht and Golf Clubs, OTA&#39;s, Tourist Networks, Air Companies, etc.) to develop new collaborations and roll out an effective plan to best exploit the target market</li><li>Develop and manage the relationships with DMC in Italy and Cote D’Azur to address visitors to our malls</li><li>Analyze the market and tourists flow trends to better address and update the development of the related business</li><li>Take care of the reservations of the visits, organize and welcome familiarization trips</li><li>Collect and address needs and requests of hotels, tour operators and customers, assuring them a unique luxury shopping experience at our malls</li><li>Prepare periodic reports and analysis on achieved results and market trends</li><li>Creation and development of Travel Packages and Experiences in order to promote travel destinations of our Mall</li><li>Organize Business to Client experiential events focusing on promoting The Mall Luxury Outlets offer and the surrounding touristic destinations</li></ul>Who you are<ul><li>Proficient in Russian language, Fluent speaker in English and Italian</li><li>A professional with previous working experience in the luxury tourism industry as Incoming Tour Operator, Front Office Agent at Hôtellerie, Sales Agent, Reservation Agent, or similar positions</li><li>A professional with excellent commercial awareness and customized communication skills, able to work in a fast paced and dynamic environment</li><li>Empathic person, able to easily build up interpersonal relationships</li><li>Passionate and enthusiastic person, with never ending energy and positive attitude</li><li>An expert in using MS Office Suite and social media</li><li>Available to travel frequently</li><li>Proven organizational skills and project management attitude will be considered as a plus</li></ul>Why work with us?This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth, giving a significant personal contribution and becoming part of a thriving team in a Luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall Luxury Outlets and we are committed to search and grow up new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.The Mall Luxury Outlets is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About us

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2023, Kering had over 49,000 employees and revenue of €19,4 billion.

The Mall Luxury Outlets is currently seeking a Key Account with main focus on East European and CIS countries who will join our dynamic Tourism Marketing EMEAI Team in Sanremo.

How you will contribute<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalized client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviors.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviors </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc.</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li><li>Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis</li></ul>Required Skills: $18-20/hourKering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

<h2>Your opportunity</h2><div><div><div><div>We are looking for a Client Advisor to join our team based in Bruxelles and report directly to the Boutique Manager.How you will contributeThe candidate will manage client relations and identify customer needs, in order to ensure that each customer receives an excellent and professional service throughout. The ideal candidate will act as a brand ambassador, will develop and recruit clients and will spread the values and the philosophy of our brand, with the aim of maximizing sales.Who you are <ul><li>1-5 y experience in the same position gained in a very customer service focused environment</li><li>Genuine passion for luxury;</li><li>Strong communication skills and interpersonal sensitivity;</li><li>Excellent negotiation skills;</li><li>Customer oriented;</li><li>Entrepreneurial attitude; </li><li>Positive attitude, enthusiastic and team oriented;</li><li>Well-integrated in the social environment</li><li>Fluent in French, English and Dutch; knowledge of any other language is greatly appreciated;</li><li>Good knowledge of MS Office and Outlook is also required.</li></ul>Why work with us?This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Diversity commitment Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.</div></div></div></div>

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality.
Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

We are currently seeking a Temporary Assistant for our Regional office in Hong Kong who will report to our Customer Service manager as part of our APAC dynamic team. How you will contribute·        Prepare weekly customer service operation team analysis report·        Prepare monthly reports·        Responsible for data consolidation·        Perform clerical support·        Perform ad-hoc assignments as required. Who you are ·        Year 3 or 4 students from any disciplines, interns and fresh graduates are welcomed·        Proficient in MS Word, Excel·        Good communication and interpersonal skills·        Diligent, Responsible, Willing to learn·        Detail-minded and organized ·        Immediate available is preferred Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Kering Beauté a été fondé en 2023 avec l’ambition de créer de la valeur pour le Groupe et ses Maisons. L’objectif de cette division est de permettre aux Maisons Bottega Veneta, Balenciaga, Alexander McQueen, Pomellato et Qeelin d’atteindre leur plein potentiel dans la Beauté, qui constitue une extension naturelle de leur univers. S’appuyant sur l’identité unique des Maisons en pleine cohérence avec leur stratégie et leur positionnement, les équipes de Kering Beauté placent l’innovation et la créativité au coeur du développement de leur activitéMission : Sous la responsabilité de notre Service Olfaction, l’Evaluateur(rice) stagiaire sera en charge de participer activement à la vie du service.Responsabilités : 1/ Participation aux développements alcooliques : - Gestion partie industrielle (contrôle olfactif productions usines..) - Veille concurrentielle - Analyse olfactive de la concurrence - Préparation aux meetings internes avec les équipes marketing, debriefs parfumeurs… - Gestion de la banque olfactive de notes - Participation à différents sujets prospectifs 2/ Participation aux développements non alcooliques : - Gestion des développements olfactifs des extensions de lignes / bougies et autres (non alcoolique) - Suivi olfactif et développement des échantillonnages presse - Gestion olfactive des mises aux normes « non alcooliques »REQUIREMENTS FOR THE ROLE• Expérience : Une première expérience en olfaction• Formation : Ecole de parfumerie• Langues : Anglais

Job Family Group Description - Communication & Marketing:
Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand. 

Job Family Description -Marketing & Communication Management / Generalist:
Leads and contributes to all marketing and communication activities. Guides and supports decision-making on brand image and messages to our customers, employees and other external bodies.

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