GUCCI Client Advisor

• Serve customers accordingly with Gucci selling ceremony 

• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage 

• Guarantee cross and up-selling for all product categories 

• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products 

• Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease 

• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones 

• Ensure the achievement of individual and Store goals, enhancing and developing the business 

• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions 

• Contribute to manage the visual display of the products in accordance with Gucci visual standards 

• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures 

• Ensure the products replenishment and physical inventory of merchandise 

• Follow Company grooming, accordingly with Gucci standards and policies 

Key Requirements 

• Proven experience in a similar role within fashion retail companies 

• Proven ability to drive and exceed individual and store result 

• Deep passion for fashion and luxury 

• Excellent commercial awareness and customers attitude 

• High flexibility and ability to adapt to different customers 

• Team-player mentality 

• Strong communication skills 

• Ability to work in a fast moving and dynamic environment 

• Luxury product knowledge 

• Fluent in Turkish and English