SAINT LAURENT Retail Manager

MISSION

A BUSINESS DEVELOPER

➢ Drive the Change

➢ Analyse sales figures and forecast future sales (set annual targets and follow up performance)

➢ Analyse and figure out trends to facilitate planning

➢ Deploy the Retail Excellence Culture at Store Level

➢ Implement the Store Business Plan for each Store (process and KPI’s)

➢ Implement action plans to achieve sales target and P&L

➢ Drive changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

➢ Deal with sales, as and when required

➢ Evaluate Market opportunities and assure the project Management of New Stores Opening/ Deal with Department Stores

➢ Communicate high quality and relevant feedbacks and report to organizational/ functional/ cross functional counterpart

A BRAND PROMOTER

➢ Promote the culture of the brand internally and externally

➢ Ensure store atmosphere upholds brand image

➢ Build a network of people who have an impact on local and international

➢ Luxury business to develop customers’ loyalty (especially with VIC

Clients)

➢ Assure the deployment of SL CRM and Clienteling approach at Store Level

➢ Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

➢ Assure the handling to customer complaints and comments

A TALENT LEADER AND DEVELOPER

➢ Align constantly the Store Management team about Vision and Goals

➢ Manage and motivate the team to increase sales and ensure efficiency

➢ Identify, attract, recruit, develop and retain talents

➢ Create development plans for Management and Sales Staff

➢ Coach the Management Team of the Store (Store Director, Assistant Store Director, Operations Manager)

➢ Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development

➢ Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

A PROCESS MANAGER

➢ Ensure the deployment of all the HQs guidelines, rules, processes

➢ Align the HO Departments, schedule and follow up the new store openings/relocation/renovation

➢ Ensure alignment of HO Departments versus Stores and challenge versus Store Business strategy, goals, priorities (Store Business Plan)

➢ Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR

➢ Ensure standards for quality, customer service and health and safety are met

➢ Challenge current processes to ensure efficiency and effectiveness with a continuous improvement approach

➢ Guarantee the optimal Stock Organization (Product, process, people) consistent with the Business Goals

➢ Monitor and provide feedback to HO on the discount policy and deployment

STORE OPENINGS

1> INPUTS

• Design brief

• Propose the budget of the store, based on the local market to the local f. controller

• Contribute to the product programming according to customer needs

• Provide input on the zoning

• Give input to CRM & marketing/press action plan

2> PROJECT MANAGEMENT VERSUS:

• To align and coordinate HO Departments in order to ensure a smooth understanding of the project and a smooth opening

• To schedule a planning/timing and share it with all the departments

• Provide consistent feedbacks to the local Presidents on the status

• To hire and train the whole team

COUNTERPARTS

• LEGAL

• STORE PLANNING

• OPERATIONS

• FACILITIES

• INVENTORY CONTROL

• MIS

• MARKETING

• CRM

• VM

• HR

3> CONSISTENCY & FEEDBACK

Upon the handover by the store planning:

• Ensure the proper allocation of the store elements

• Apply the relevant guidelines

• Guarantee the image (front line & Back office)

• Provide consistent feedback to the HO, in order to realign the actions based on the customers and store staff insights on below topics:

• Zoning

• Products

• Visual

• Accommodation of the Back office

• Internal procedure and process

PROFILE:

• Commitment to take part in an innovative project

• Significant experience in the sale of luxury goods or retail

• Over 7 years of successful experience in a managerial position

• High sensitivity to customers experience and loyalty

• Exceptional interpersonal skills, persuasiveness

• Precision, organizational skills

• Adaptability, Authenticity, Risk Taking, Dynamism, Openness, Active Listening, Curiosity

• High availability, responsiveness

• Product and Fashion sensitivity

• Business level in English preferred and Native Japanese a must

• Mastering computer skills (Word, PPT, Excel, Function Expression, PIVOT, VLOOKUP)