The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.
He/she represents the Company and is a proactive Sales professional who guarantee compliance with all procedures set by the Headquarters and aimed at managing Store Staff and ensuring that the Store runs efficiently.
Attract, recruit, develop, retain, and engage customers.
Implement action plans to achieve general targets and P&L.
Communicate high quality relevant feedbacks and reporting to HQ and/or staff.
Know and monitor business environment including local competition.
Identify, attract, recruit, develop and retain talents.
Motivate and challenge the team on a regular basis.
Create development plans for sales staff and management.
Promote the brand’s culture internally and externally.
Ensure store atmosphere upholds brand image.
Build a network of people who have an impact on local and international Luxury business to develop customers’ loyalty (especially with Top Clients and VIPs).
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization.
Challenge current processes to ensure efficiency and effectiveness.
3 to 5 years of successful experience in a managerial position
High sensitivity to customers’ experience and loyalty
Exceptional interpersonal skills, persuasiveness
Precision, organizational skills
Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
High availability, responsiveness
Product and Fashion sensitivity
Mastering computer skills (Word and Excel)
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.