BOTTEGA VENETA Store Manager - Milano La Rinascente

We are currently seeking a Store Manager to lead our boutiques at La Rinascente in Milan.

Role Mission

As a Store Manager, you will have the mission to lead and drive the business at Milan La Rinascente, manage and motivate a diverse team, create a unique client experience to reach sales goals and optimize productivity. This role requires a visionary and dynamic leader with strong business sense, deep expertise in luxury retail, business development, and client engagement.

As Ambassador of Bottega Veneta, you will be responsible for driving sales, elevating the client experience, and inspiring a team to uphold the brand’s legacy of craftsmanship and excellence.

Key Accountabilities                                                 

DRIVING SALES

• Guarantee the achievement of quantitative Sales and Clienteling targets implementing strategic action plans, identifying client and VIC opportunities
• Maximize the business potential of the store and sales by department (category) monitoring key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with Company strategy
• Monitor products sell through, assessing trends of best sellers and reacting to stock levels in the store providing commercial proposals and participating to buying
• Facilitate implementation of product/ sales strategies participating and driving the Store buying strategy
• Drive the team to be daring by ensuring they cross sell and use selling techniques to maximize opportunities
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store

CLIENT EXPERIENCE

• Represent Bottega Veneta fully, and reflect an elevated brand image while always managing VIC initiatives to create connections and develop a strong client portfolio
• Foster strong, long-term relationships with top clients, VIPs, ensuring a personalized luxury experience
• Create plans and actions to retain high and top-spending clientele, demonstrating the art of connecting with clients and building long-lasting relationships
• Ensure the team create an engaging and elevated client experience with a hospitality and client-centric mindset offering best in class service in alignment with Company standards
• Manage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfaction

PEOPLE MANAGEMENT

• Partner with HR to attract, recruit, and onboard a high-performing team
• Cultivate a highly engaged, passionate, knowledgeable, and client-centric team
• Foster a welcoming environment that values and amplifies each individual's uniqueness, creating a strong sense of belonging
• Engage and motivate the team to strive towards a common goal and help the team exceeds results by coaching, supporting, influencing, and delegating
• Monitor, coach and provide regular feedback to the team to discuss the business and team results and to deliver excellent customer experience

STORE OPERATIONS

• Ensure store compliance with company procedures, policies, inventory control, and Health & Safety requirements, setting the example for the team and ensuring store staff are informed and trained
• Ensure compliance with all administrative, financial, and operational procedures, working closely with Corporate stakeholders
• Review all store processes to ensure an exceptional customer experience throughout the customer journey (welcome, staff coverage, payment process, wrapping, etc.)
• Ensure a luxurious store environment, ensuring store processes that guarantee an impeccable store appearance (e.g., displays, cleaning, status of the furniture, employee grooming)

Who you are

• Previous experience of about 5/7 years in a similar role within Fashion & Luxury Retail contexts
• A business-driven professional with a deep understanding of client development and high-end customer service as well as strong sense of luxury
• A brand ambassador who embodies the sophistication and heritage of Bottega Veneta and embrace the brand image
• Excellent organizational and problem-solving skills, as well as strong results orientation
• Strong analytical – numerical sensitivity and competence in the management of budget
• Talented in managing, inspiring, coaching and motivating a team
• Strong communication skills, engaging, positive and team-player mentality
• Fluency in English and Italian is mandatory, any other language is considered a plus

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

What we offer:

• CCNL: National Collective Labour Agreement per i Dipendenti di Aziende del Terziario, della Distribuzione e dei Servizi 
• Indicative Starting Salary:  60.000 €
• Eligibility to a variable annual bonus linked to the achievement of individual and company objectives, in line with current company policies
• Benefit: in addition to those provided by the applicable National Collective Labor Agreement and by law, further benefits and initiatives are provided in accordance with current company policies