BOUCHERON - Executive Sales Associate (F/H/X)

We are looking for an Executive Sales Associate to join our team in our Geneva boutique.

As an Executive Sales Associate at Boucheron, you will play a pivotal role in driving sales, nurturing client relationships and fostering business development opportunities. You will represent the most stylish and cutting edge French High Jewelry Maison with elegance, expertise and a commitment to exceptional service. Your primary responsibilities will encompass sales execution, clienteling initiatives and proactive business development strategies with a focus on Fine and High Jewelry.

YOUR MISSIONS:

Sales Performance:

• Drive sales by providing personalized service to clients, understanding their needs, and recommending appropriate jewelry pieces.
• Utilize in-depth product knowledge to showcase Boucheron's exquisite collections and communicate the brand's heritage, craftsmanship, and unique value proposition.
• Meet and exceed sales targets through effective upselling, cross-selling, product demonstration techniques and team spirit.
• Maintain accurate records of sales transactions and ensure adherence to company policies and procedures.

Clienteling Missions:

• Build and maintain long-lasting relationships with clients through attentive service, follow-up communications, and personalized experiences.
• Proactively engage with existing clients to understand their preferences, occasions, and milestones, anticipating their needs and preferences.
• Utilize CRM tools effectively to track client interactions, preferences, and purchase history, enabling targeted outreach and relationship management.
• Coordinate with the Store Director to create personalized and exclusive client events to enhance client engagement and retention.

Business Development:

• Identify and pursue business development opportunities to expand the store client base and market presence.
• Actively network and engage with high-net-worth individuals, influencers, and business bringers to promote House awareness and foster partnerships.
• Collaborate with the Store Director to develop clients & prospects initiatives to drive to Store.
• Provide insights and feedback on market trends, competitive landscape, and customer preferences to inform product development and marketing strategies.

Operations and Boutique Excellence:

• Ensure the smooth and efficient daily operation of the boutique while maintaining the highest standards of client experience, presentation, security, and compliance.
• Support operational and administrative activities, including stock management and CRM accuracy, in line with Maison policies and procedures.
• Contribute to a collaborative team environment by actively supporting boutique initiatives, events, knowledge sharing, and collective objectives.
• Act as a true ambassador of Boucheron by consistently embodying the Maison’s values, Retail Excellence standards, selling ceremony, and service expectations.
  
  
  

YOUR PROFILE:

• French and English language are mandatory, Russian language is an asset.
• Proven experience in luxury retail sales within the jewelry or high-end fashion industry.
• Exceptional sales acumen with a track record of achieving and exceeding sales targets, preferably with a minimum of 20% Fine & High Jewelry total turnover.
• Strong interpersonal skills with the ability to build relationship and credibility with clients from diverse backgrounds.
• Excellent communication skills, story-telling, both verbal and written, with fluency in multiple languages preferred.
• Proficiency in CRM software and very important clienteling skills.
• Engaged, results-oriented, team spirit and adaptable to a fast-paced, dynamic environment.
• Professionalism and integrity. 
• Enthusiastic and positive attitude
• Adaptability and willingness to learn. 
• Strong work ethic. 

Boucheron is committed to creating a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talents, both individually and collectively, and helps strengthen our ability to adapt to a changing world. As an equal opportunities employer, we welcome and consider applications from all qualified candidates, regardless of their background.