CRM and Clienteling Manager
Alexander McQueen - Regular
London - United Kingdom
We are currently seeking a CRM & Clienteling Manager who will report to the WW CRM Manager based in our central London offices.
The CRM & Clienteling Manager will develop and execute the client-first communication strategy, leveraging CRM tools, Marketing initiatives, market insights, technology and best practice to drive growth.
How you will contribute:
Design and deliver the CRM strategy in order to meet clienteling KPIs and targets
Maintain and grow the Alexander McQueen client database through acquiring new clients and implementing retention and win-back strategies centred around effective lifecycle management; ensuring full compliance with local legislation
Deep dive into client and campaign data, identifying opportunities and presenting action plans for the corporate and regional teams
Provide clienteling analysis and reporting
Design clients gifting strategy
Set data, segmentation and database strategies and create actionable recommendations in all markets
Be the main point of contact for all regional CRM teams
Your Skills and Experience:
Previous experience within a similar role in a luxury environment highly desirable
Passionate advocate for CRM, keeping those around them focused on driving success
Proven experience of consolidating and analysing data and presenting findings in a clear, digestible manner
Experience of using CRM platforms (Salesforce, Siebel is a plus)
Fully proficient and confident in Excel and PowerPoint
Excellent attention to detail and takes pride in accuracy, even when working under pressure
Ability to communicate effectively across all levels of an organization
Degree in a related discipline
Why work with us?
This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- United Kingdom