POMELLATO After Sales Specialist

About Us

Pomellato, handcrafted contemporary fine jewelry from Milan. Renowned for its colored gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewelry and watches.

We are currently looking for an After Sales Specialist, as part of our dynamic team based in Milan.

Activities:

• Gestione operativa end-to-end delle riparazioni cliente, assicurando il rispetto dei livelli di servizio;
• Registrazione delle riparazioni in ingresso;
• Formulazione dei preventivi post CQ o avanzamento verso i laboratori secondo le policy After Sales;
• Invio delle riparazioni ai laboratori/ punti vendita e gestione del rientro sui diversi sistemi;
• Gestione dei flussi operativi e dei rapporti con i laboratori di riparazione esterni;
• Supporto e chiarimenti durante il processo di riparazione;
• Supporto operativo e formazione alle subsidiaries, al fine di garantire coerenza dei processi e standard di servizio (In particolare, sull’utilizzo del sistema Salesforce per le subsidiary locali (USA, Messico, Giappone, APAC);
• Analisi tecnica delle riparazioni e monitoraggio delle performance di prodotto, con focus sulle nuove collezioni.

Who you are:

• Previous experience within an After Sales department is appreciated;
• Problem solving, analytics and communication skills;
• Fluent in Italian and English;
• Strong proficiency with Microsoft Excel;
• Experience in Stealth ERP and Salesforce applications is a plus.

Gross Annual Salary: Starting from 27.000 € (unless otherwise agreed, in the event of a positive outcome of the selection process, specific levels of experience and autonomy and/or particular competencies emerge during the selection process, based on objective criteria).

NCBA (National Collective Bargaining Agreement): National Contract per gli Addetti del Settore Orafo, Argentiero e della Gioielleria (unique alphanumeric code: C021)

Bonuses and Commissions: Annual Variable Bonus in Accordance with the Applicable Company Supplemental Collective Agreement

Other Benefits:

• Meal vouchers
• Supplementary health insurance
• Company welfare program

Pomellato is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.