SAINT LAURENT - Client Advisor & Store Admin - Selfridges

ROLE 

As Client Advisor & Store Administrator, you will play a key role in balancing both front-of-house and back-of-house responsibilities, dedicating approximately 50% of your time to store administration and 50% to client advisory. You will be supporting back-office operations and setting best practices across the stores. From managing client after-sales to overseeing administrative processes, your role is essential in creating an efficient store environment and delivering a seamless, high-quality client experience. By combining operational excellence with a strong client-centric approach, you contribute to a seamless store environment, ensuring both business efficiency and the highest standards of service in line with the Saint Laurent brand. 

CLIENT ADVISOR 

• Provide an outstanding client and after-sale service to all visitors and clients 

• Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating their future requests waiting for 

• Cultivate a robust client portfolio to secure a proactive and growing business 

• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach 

• Know how to create personalised, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture 

• Show a transparent and genuine attitude with the client and create a unique connection with them 

• Communicate in a professional and authentic way, with clients and colleagues 

• Effectively use all the available tools to optimize business opportunities 

• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit 

• Adhere to all company policies and operational procedures and follow them 

STORE ADMIN 

• Ensure thorough aftersales tickets /liaise with the front of house teams to deliver best in class client experience 

• Oversee the full sales process, including pre- and post-sale procedures, shipments, and transfers 

• Provide exceptional customer and after-sales service, including management of product repairs and aftercare processes 

• Build and maintain strong relationships with clients, team members, and store leadership. 

• Support in end-of-day reconciliations 

• Support the Store Director with ad-hoc administrative projects 

PROFILE 

• At least 4-6 successful years of experience in a retail and/or back-office environment 

• High attention to detail, priority management and organizational skills 

• Excellent interpersonal skills 

• At ease with using tools and applications, learns fast with new technologies 

• Motivation to work in a fast-paced environment, able to multitask & prioritize 

• Proactive, enthusiastic, & with a problem-solving attitude 

• Have personal taste and passion for the fashion culture, like to create personalized looks 

• Have a natural business mindset and an entrepreneurial spirit 

• Adaptable, responsive and team orientated 

• Highly competent using Word and Excel 

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates