E-Commerce Operations Coordinator
Kering - Regular
Wayne - United States of America
Your Opportunity
As the E-Commerce Operations Coordinator, you will be responsible for fulfillment and return activities to ensure and support efficient operations in our Distribution Center located in Wayne, New Jersey.
How you will contribute
Work closely with the 3PL to ensure timely processing of e-commerce outbound orders and returns
Raise customer return issues with brand(s) customer service teams when applicable and work towards a speedy resolution
Manage daily requests from the brand(s) Client Services teams such as order status, order edits / cancellations, returns processing and quality check inspections
Call out process and SOP breakdowns and work with your direct supervisor and the 3PL to correct as soon as possible
Work with the 3PL to maintain and update reports necessary for the E-commerce Operations team and confirm the report(s) accuracy
Act as the SME when new brand guidelines are rolled out and work with the 3PL to ensure they are aligned
Complete ad hoc requests as they arise. Requests can include but are not limited to time studies, packaging audits, product quality checks, and training requirements
When applicable, send inbound bulk shipment POs to the 3PL and track the complete product lifecycle flow to ensure SLA is met
Who you are
1-2 years’ experience in E-commerce Operations
Strong customer orientation and sensitiveness to the world of luxury products
Good organizational skills
Strong attention to detail and accuracy
Dynamic, proactive, self-starter
Ability to work as a team player
Good knowledge of MS Office/Excel
English required, Spanish a plus
- Full time
- 北美
- United States of America
