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GUCCI Assistant Store Manager

Gucci - Regular
Sydney - Australia

About us If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. We are currently seeking an Assistant Store Manager to join our dynamic team in our Sydney Flagship Store located in the CBD.

Your opportunity
 

As an Assistant Store Manager for GUCCI you represent the brand to all customers and stakeholders.

You are responsible for will supporting the Store Manager in the management of the daily operations which include overseeing sales performance of store and individuals, operational issues, efficient inventory management, cost management and client relations.  The Assistant Store Manager will also ensure adherence of operational standards and regulations and motivate / coach the team to bring about optimal performance.

You will act as a team player and work collaboratively with all GUCCI employees and stakeholders to achieve exceptional results.
 

Sales and Client Management

  • Support the Store Manager to establish and implement Action Plans to develop sales for each product category and client segment

  • Ensure the achievement of business objectives and implementing activities and strategic projects, keeping in constant connection with Corporate functions

  • Demonstrate sales leadership by playing an active role on the sales floor

  • Ensure the implementation and development of CRM initiatives to develop a clientele network for the store

  • Ensure service excellence and client engagement in store
     

People Management

  • Support the Store Manager in managing a retail team with the support and guidance of Local HR Business Partner (Recruitment, Coaching, Training)

  • Partner with your HR Business Partner, ensuring information transparency surrounding all staff members, performance issues and development plans. Ensuring all management strategies are confirmed by HR before proceeding to execute.

  • Ensure the development of motivation, sense of belonging, and business involvement

  • Complete all performance reviews, check in’s and catch up with staff and ensure that notes of these meetings are placed into HRIS system (Workday)
     

Maximize Store Business Potential

  • Build and maintain rapport with potential business providers (VIG, Landlords, personal shoppers, etc)

  • Support the PR and Consumer Management team in events

  • Ensure effective manpower manning in store (MTT)
     

Visual Merchandising Management

  • Ensure correct interpretation and implementation of visual guidelines, keeping the retail team up to date about visual issues, and ensuring VM maintenance, through a close cooperation with the Visual Display team 
     

Store Management

  • Ensure an economical and operational effective management of the store, in compliance with internal policies and procedures 

  • Ensure an adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management

  • Ensure maintenance of inventory accuracy, in line with corporate policies and procedures 

  • Ensure teamwork and collaboration to deliver an exceptional client experience

  • Replenish display merchandise as required

  • Ensure rosters are management (drafted, published and approved) in a timely manner ensuring compliance to Retail Award, as well as taking into consideration productivity for all

Learning and Training

  • Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information. Ensure to drive team and complete training in the required timeframes, including training from HR as well as the Training team and other optional training requirements.

  • Participate in development training as required by your management team
     

Workplace Health and Safety

  • Ensure compliance to the Safety Management System and all Workplace Health and Safety (WHS) Policies

  • Report all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platform

Other

  • Manage and develop direct reports, including completing performance reviews, check in’s, and development plans as required. Ensure that all issues surrounding performance are highlighted to the Store Manager/Director in a timely manner and actioned in partnership with the Store Manager/Director and/or Human Resources

  • Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the business

  • Ensure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, ENTO, LUCE, etc

  • Comply to all Gucci and Kering Policies, Procedures and Guidelines

  • All other ad hoc duties as required by your manager


Who you are
 

Work experience

  • Previous experience in a similar role, ideally from a high-volume retail or service-based industry preferably in the luxury environment

  • Proven strong operational performance within a high volume and high turnover retail environment, leading a team. Other relevant service sector experience may be considered.
     

Other skills and abilities

  • Proven ability to work in highly pressured roles and situations

  • Customer service orientated attitude, driven by meeting and exceeding KPIs and targets

  • Ability to work dynamically in a high-volume environment

  • Time management and prioritizing skills

  • Ability to be flexible and agile to meet business needs

  • High attention to detail and a strong, professional work ethic

  • Strong leadership and management skills used to lead, grow and develop the team by example

  • Proficiency in using technology and/or learning about updated technologies

  • Proficiency in Outlook/Excel/Word/PowerPoint

  • Exceptional written and verbal communication skills

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Full time
  • 澳大拉西亚 / 南太平洋
  • Australia
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