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 | Kering

Are you fearless in the face of a challenge? Are you tenacious? Do you have the ambition and work ethic for a successful career in luxury? If so, we want you on our team. We are looking for people with a passion for luxury, the drive to make a difference and the desire to shape the future of our business.&nbsp; Explore our job opportunities and join the world’s most influential luxury Group

Jobs for you - Australasia / South Pacific

Your opportunity  Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You make a real difference for each of your clients by building real connections with them and offering them the tailored Gucci service while sharing your passion for the product.  How you will contribute<ul><li>Drive and achieve your individual and team KPIs, including sales targets, client outreaches, average ticket, NPS and conversion rate.</li><li>Engage with clients and build long term relationships using various clienteling tools that allow you to cultivate brand loyalty.</li><li>Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.</li><li>Support the back of house team with cycle count and stock take processes as required from time to time, specific to your department.</li></ul> Who you are  <ul><li>Must have full availability across Monday – Sunday</li><li>Previous experience in luxury retail would be advantageous</li><li>A brand ambassador with a passion for delivering great service</li><li>A team player willing to work together in achieving store targets and KPIs</li><li>Energetic with a positive attitude</li><li>Excellent communication skills both verbal and written</li></ul>Why work with us? This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

About us

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking a Full Time Client Advisor to join our dynamic team in our David Jones Store located in Sydney CBD.

Your opportunity  Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You make a real difference for each of your clients by building real connections with them and offering them the tailored Gucci service while sharing your passion for the product.  How you will contribute<ul><li>Drive and achieve your individual and team KPIs, including sales targets, client outreaches, average ticket, NPS and conversion rate.</li><li>Engage with clients and build long term relationships using various clienteling tools that allow you to cultivate brand loyalty.</li><li>Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.</li><li>Support the back of house team with cycle count and stock take processes as required from time to time, specific to your department.</li></ul> Who you are  <ul><li>Must have full availability across Monday – Sunday</li><li>Previous experience in luxury retail would be advantageous</li><li>A brand ambassador with a passion for delivering great service</li><li>A team player willing to work together in achieving store targets and KPIs</li><li>Energetic with a positive attitude</li><li>Excellent communication skills both verbal and written</li></ul>Why work with us? This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

About us

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking a Casual Client Advisor to join our dynamic team in our Auckland Queen Store.

Your OpportunityAlexander McQueen is looking for an exceptional Senior Sales Associate to join the team at Chadstone on a full-time basis. This is an exciting opportunity to join Alexander McQueen at a time of growth.How Will You Contribute?<ul><li>Achieve personal sales goal on a monthly basis by providing exceptional service</li><li>To provide high quality of service to customers by demonstrating in-depth knowledge of the brand and products</li><li>To build repeat clientele and maintain customer relationship</li><li>To provide first level of after-sales services in an effective way to ensure customer satisfaction</li><li>Develop colleagues&#39; and customers&#39; understanding of products</li><li>To perform other related ad hoc tasks and projects where necessary</li></ul>Who Are You?<ul><li>With at least 4-years of solid fashion retail sales experience</li><li>Prior exposure in luxury goods or premium fashion brands is preferred</li><li>Demonstrate strong sense of high-end fashion</li><li>Possess excellent communication, customer service and interpersonal skill</li></ul>Why Work With Us?This is a fantastic opportunity to become part of a dynamic sales team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.

Your opportunity You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image.How you will contribute <ul><li>Ensure to achieve daily and monthly sales targets &amp; KPIs by using appropriate sales techniques to ensure they are met</li><li>Act as a “host” for customer, interact and consistently strengthen and build strong customer relationships</li><li>Develop and maintain good product knowledge and provide excellent and professional customer service</li><li>Replenish stock, maintain high standards of merchandise. Product presentation and control products from a quality point of view</li><li>Maintain store cleanness and tidiness, grooming and appearance of all areas respecting the visual merchandising standard</li><li>Support all the store processes compliance and follow-up  </li></ul>Who you are <ul><li>Prior experience in multinational brand environment. With related experience is a plus.</li><li>Product and Fashion sensitivity with good knowledge of fashion trend</li><li>Strong sense of responsibility and team spirit</li><li>Ability to work under pressure in a fast-paced environment</li><li>Good command of both spoken and written English</li><li>Good PC skills such as MS Office and other digital tools</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

About us

If you are a Dream-maker, this is the place for you.
Together, we’ll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking a Client Advisor to join our dynamic team in our Sydney Airport Store.

Your opportunity  As a Store Operations Manager for GUCCI you represent the brand to all customers and stakeholders.You are responsible for managing administrative and inventory support to the store to achieve business goals. You will lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.  You will act as a team player and work collaboratively with all GUCCI employees and stakeholders to achieve exceptional results.This position is responsible for the management of Store Support, Cashiers and In Store Product Care Specialist positions.How you will contribute<ul><li>Support the Store Manager/Director ensuring all back of house operational policies and procedures and implemented and followed </li><li>Ensure the efficient running of the store, both front and back of house from a store operations perspective </li><li>Ensure the store has substantial operational support and staff schedules are optimized to match operational demands </li><li>Manage the stockroom/s and implementation of policies and procedures i.e. deliveries (potentially overnight), dispatches, inventory etc. </li><li>Assist the Store Manager/Director in overseeing functions influencing service delivery excellence and minimizing inventory loss</li><li>Embraces new technology and is flexible and reactive to leverage technology initiatives in all areas of the store</li><li>Ensures the store building and all internal areas are maintained to the highest standard both front and back of house</li><li>Manages the on-boarding and develops all store operational support. Lead the store Operations team, fostering a coaching and learning environment</li><li>Cascade company communications to all members of the store team and lead by example when embracing brand messages </li><li>Provides accurate daily and regular reports</li><li>Maintains accurate payment records including petty cash</li><li>Unpack and receive stock, and complete cashiering and any administrative duties as required</li><li>Maintains store operations related records such as stock transfer and repair</li><li>Drive and be the main point of contact for stocktake and yearly shrinkage results by consistently managing all inventory integrity and control by completing cycle counts, category scans and category maintenance and liaising with internal and external stakeholders</li><li>Complete and/or perform any other reasonable duties assigned by the Store Manager/Director or other manager as directed</li><li>Ensure teamwork and collaboration to deliver an exceptional client experience</li><li>Replenish display merchandise as required</li></ul>Who you are  <ul><li>Previous experience in a similar role, ideally from a high-volume retail or service-based industry preferably in the luxury environment</li><li>Proven strong operational performance within a high volume and high turnover retail environment, leading a team. Other relevant service sector experience may be considered.</li><li>Proven ability to work in highly pressured roles and situations</li><li>Customer service orientated attitude, driven by meeting and exceeding KPIs and targets</li><li>Time management and prioritizing skills</li><li>Ability to be flexible and agile to meet business needs</li><li>High attention to detail and a strong, professional work ethic</li><li>Strong leadership and management skills used to lead, grow and develop the team by example</li><li>Proficiency in using technology and/or learning about updated technologies</li><li>Proficiency in Outlook/Excel/Word/PowerPoint</li><li>Exceptional written and verbal communication skills</li><li>  </li></ul>Why work with us? This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are. Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

About us

If you are a Dream-maker, this is the place for you.
Together, we’ll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking a Store Operations Manager to join our dynamic team in our Melbourne Collins Street Store located in the CBD.

About us

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking a Full Time Client Advisor to join our dynamic team in our Melbourne David Jones Store located in the CBD.

Your opportunity  As a Store Operations Manager for GUCCI you represent the brand to all customers and stakeholders.You are responsible for managing administrative and inventory support to the store to achieve business goals. You will lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.  You will act as a team player and work collaboratively with all GUCCI employees and stakeholders to achieve exceptional results.This position is responsible for the management of Store Support, Cashiers and In Store Product Care Specialist positions.How you will contribute<ul><li>Support the Store Manager/Director ensuring all back of house operational policies and procedures and implemented and followed </li><li>Ensure the efficient running of the store, both front and back of house from a store operations perspective </li><li>Ensure the store has substantial operational support and staff schedules are optimized to match operational demands </li><li>Manage the stockroom/s and implementation of policies and procedures i.e. deliveries (potentially overnight), dispatches, inventory etc. </li><li>Assist the Store Manager/Director in overseeing functions influencing service delivery excellence and minimizing inventory loss</li><li>Embraces new technology and is flexible and reactive to leverage technology initiatives in all areas of the store</li><li>Ensures the store building and all internal areas are maintained to the highest standard both front and back of house</li><li>Manages the on-boarding and develops all store operational support. Lead the store Operations team, fostering a coaching and learning environment</li><li>Cascade company communications to all members of the store team and lead by example when embracing brand messages </li><li>Provides accurate daily and regular reports</li><li>Maintains accurate payment records including petty cash</li><li>Unpack and receive stock, and complete cashiering and any administrative duties as required</li><li>Maintains store operations related records such as stock transfer and repair</li><li>Drive and be the main point of contact for stocktake and yearly shrinkage results by consistently managing all inventory integrity and control by completing cycle counts, category scans and category maintenance and liaising with internal and external stakeholders</li><li>Complete and/or perform any other reasonable duties assigned by the Store Manager/Director or other manager as directed</li><li>Ensure teamwork and collaboration to deliver an exceptional client experience</li><li>Replenish display merchandise as required</li></ul>Who you are  <ul><li>Previous experience in a similar role, ideally from a high-volume retail or service-based industry preferably in the luxury environment</li><li>Proven strong operational performance within a high volume and high turnover retail environment, leading a team. Other relevant service sector experience may be considered.</li><li>Proven ability to work in highly pressured roles and situations</li><li>Customer service orientated attitude, driven by meeting and exceeding KPIs and targets</li><li>Time management and prioritizing skills</li><li>Ability to be flexible and agile to meet business needs</li><li>High attention to detail and a strong, professional work ethic</li><li>Strong leadership and management skills used to lead, grow and develop the team by example</li><li>Proficiency in using technology and/or learning about updated technologies</li><li>Proficiency in Outlook/Excel/Word/PowerPoint</li><li>Exceptional written and verbal communication skills</li><li>  </li></ul>Why work with us? This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are. Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

About us

If you are a Dream-maker, this is the place for you.
Together, we’ll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking a Store Operations Manager to join our dynamic team in our Auckland Queen Street store.

Your opportunity  To provide clients with excellent customer service to help build trust and retain client-relationshipsHow you will contribute  <ul><li>Deliver excellence in retail experience and promote a consumer-centric culture</li><li>Daily management of ticketing process ensuring all tickets are actioned in a timely manner</li><li>Examine customer issues and action according to Gucci policies and procedures to ensure consistency in after-sale care</li><li>Build long-lasting relationships with clients</li><li>Guarantee proper floor coverage to handle any client queries regarding product quality</li><li>Work cross functionally with other departments in the business</li><li>Direct contact with Product Care Front Office team to manage client complaints regarding repairs and any impact it has had on customer experience</li><li>Assist in delivering training to other store employees on effectively managing client claims and the use of Gucci systems and tools</li><li>Advising the team of any product quality issues in morning briefings</li><li>Uphold Respect of Gucci Standards and Procedures/Guidelines</li><li>Perform any other duties assigned to you by management Who you are  </li></ul><ul><li>Previous experience in customer service, luxury retail experience preferred</li><li>Client-centric mentality</li><li>Computer proficient (Microsoft Suite) and internet savvy</li><li>Drives to meet and exceed sales goals and customer expectations</li><li>Outstanding luxury selling behaviours listening and responding to customer needs to delivery outstanding service  </li></ul>Why work with us? This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

About us

If you are a Dream-maker, this is the place for you.
Together, we’ll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking an In-Store Product Care Specialist to join our dynamic team in our Perth Store located in the CBD.

ROLEThis position is based in the Saint Laurent Sydney office, reporting directly to the Human Resources Director, Southeast Asia Oceania; heading up all HR disciplines for Australia and New Zealand retail and corporate office.  You will identify and deliver HR strategies to support business goals and drive results with the responsibility for all HR activities and the end-to-end employee lifecycle. You will play an ambassador role in delivering the company’s culture empowering and inspiring to drive the talent and leadership capabilities.MISSION<ul><li>Develop strong and trusted partnerships with internal business clients providing coaching and advice on people-related matters and strategies, supporting organizational design in line with overall business needs</li><li>Manage all employee-related issues</li><li>Define the recruitment strategy to hire the best talents fitting with Saint Laurent’s culture and business needs. Lead the recruitment process and ensure a positive experience during the onboarding process for all new employees, setting up for success within the company and their role</li><li>Coach management to manage high and low performers in a timely and impactful manner, understanding the skill gaps and training needs and creating relevant development plans to support business plans</li><li>Identify key contributors to the business and advise on short &amp; long-term ways to increase retention of key talents. Lead talent review discussions to identify key talents, plan their development across Saint Laurent and/or Kering, and prepare for succession</li><li>Ensure the compensation and benefits are aligned to the market and support our attraction and retention objectives</li><li>Implement a holistic communication strategy to implement HR initiatives, ensuring alignment with business priorities and promoting a positive and inclusive workplace culture</li><li>Owner of budget and forecasting business process for markets, responsible for preparing, supporting, and monitoring market personnel costs at the retail and corporate level; productivity levels, and carry out cost controls as needed.</li><li>Implement global HR initiatives at the market level, share any market specificities with HQ, and adapt these as per local needs</li><li>Other ad hoc duties as required by management</li></ul>PROFILE<ul><li>Solid HRBP experience, prior experience in global MNC and retail industry a plus</li><li>People-oriented, solution focused, and results driven</li><li>Excellent communication skills, inspiring and engaging; effective coach, ability to empower the business</li><li>Strong technical HR knowledge and employment legislation in respective markets</li><li>Computer savvy and intermediate knowledge on excel and other Microsoft office suites</li><li>Willing to travel as necessary to visit markets</li></ul>Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Your opportunity  Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You make a real difference for each of your clients by building real connections with them and offering them the tailored Gucci service while sharing your passion for the product.  How you will contribute<ul><li>Drive and achieve your individual and team KPIs, including sales targets, client outreaches, average ticket, NPS and conversion rate.</li><li>Engage with clients and build long term relationships using various clienteling tools that allow you to cultivate brand loyalty.</li><li>Participate in ongoing product knowledge and sales training modules in person and virtually through the Gucci Retail Training portal.</li><li>Support the back of house team with cycle count and stock take processes as required from time to time, specific to your department.</li></ul> Who you are  <ul><li>Must have full availability across Monday – Sunday</li><li>Previous experience in luxury retail would be advantageous</li><li>A brand ambassador with a passion for delivering great service</li><li>A team player willing to work together in achieving store targets and KPIs</li><li>Energetic with a positive attitude</li><li>Excellent communication skills both verbal and written</li></ul>Why work with us? This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

About us

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. 
We are currently seeking a Casual Client Advisor to join our dynamic team in our Melbourne Collins Street Store located in the CBD.

Your opportunityThe role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.How you will contribute<ul><li>Promote a positive, collaborative and professional team environment that fosters trust, integrity and superior performance standards, leading by example</li><li>Conduct regular and performance conversations, discussing results and developing action plans by setting reasonable, achievable and SMART KPIs, ensuring it is tracked in Workday</li><li>Partnering with the Retail Manager/Associate Retail Manager and the HR department on all employee relations issues to ensure effective and consistent resolutions</li><li>Support and coordinate the opening and closing of the store as the Manager on Duty</li><li>Lead the store morning briefings as and when required, delivering key business communication and daily objectives</li><li>Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor</li><li>Develop a Client Engagement mindset, with the purpose of building long-lasting relationships with clientele</li><li>Full utilization of various clienteling tools available to activate, retain and grow personal client base</li><li>Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs</li><li>Lead the shop floor, actively selling and role modelling the selling ceremony</li><li>Manage and resolve customer issues providing solutions that are commercially sound and acceptable to Gucci clients whilst delighting and retaining the clients</li><li>Monitor performance of the categories assignment and proactively propose action plans to reach targets</li><li>Partner with the Retail Manager/Associate Retail Manager and the Merchandising team by providing effective feedback on products, stock situation and specific category requests in order to grow the business</li><li>Partner with the Retail Manager/Associate Retail Manager and the Visual Merchandising team to provide insights to maximise the category potential while ensuring the image and merchandising guidelines of the store are maintained</li><li>Partner with the Retail Manager/Associate Retail Manager and the training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors</li><li>Ensure compliance of Workplace Health and Safety (WHS) strategies, including driving health and safety practices and ensuring the Gucci WHS policies and standards are upheld and executed consistently</li><li>Report all hazard, incidents and near misses via the WHS procedure immediately as they occur, reporting major incidents to HR directly via phone and immediately</li><li>Any other ad hoc duties as required by your manager</li></ul>Who you are<ul><li>Studies in Business Management/Retail Management desirable</li><li>Previous experience as a Department Manager or Senior Client Advisor, in a supervisory capacity from the retail or service industry, with a proven track record, preferably in luxury fashion</li><li>Strong analytical and problem-solving skills</li><li>Commercial awareness</li><li>Experience in management of a small team</li><li>Exceptional written and verbal communication skills</li><li>Passionate in developing and furthering a career within the luxury fashion industry</li></ul>Why work with us?This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Gucci is made of people who are diverse, talented and unique. You&#39;re invited to come and show us the Dream-maker that you are.Please note that any unsolicited resumes sent to Gucci, including unsolicited resumes sent to a Gucci mailing address, email address or directly to Gucci employees will be considered Gucci property. Gucci will not pay a fee for any placement resulting from the receipt of any unsolicited resumes. Gucci will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

About us

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci.
A community of people united by the same passion: breaking new ground in the fashion world and beyond. 

We are currently seeking a Team Manager to join our dynamic team at our Auckland Queen Street store

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