Alexander McQueen Senior Sales Associate (Harrods WRTW)

Alexander McQueen is looking for an exceptional Senior Sales Associate to join the Women's Ready to Wear corner shop in Harrods on a full-time basis. This is an exciting opportunity to join Alexander McQueen at a time of growth.

How you will contribute:

• Present the Alexander McQueen universe, by giving details on collections and inspirations with a storytelling approach, when needed

• Highlight the House know-how and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors

• Ensure client satisfaction, engagement and that the qualitative standards required by our House are maintained

• Implement action plan to recruit new high end profile clientele

• Initiate and maintain contact with existing clients’ portfolio and strengthen their relationship with the House

• Mentor other sales associates by sharing best practices to elevate and enhance the overall experience and client relationships in the boutique

• Handle customer complaints, seek assistance where necessary, ensure issues are resolved to the satisfaction of the customer and the company

• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.

• As part of the store team, participate in daily operational activities including but not limiting to VM, Stock replenishment, opening or closing of store activities, update on policies and procedures etc

• Adhere to Security and Health & Safety regulations.

Who you are:

• Previous experience in a similar role within WRTW

• Confident in communicating with clients and with previous experience in a similar role

• Enjoy networking and have already experience in building a client portfolio

• Sales driven, social, open and ambitious team player full of drive and optimism

• Well organised, Open-minded and creativity driven

• Able to multitask and handle the pressure of a busy day

• Be open to feedback and communicate with your team and managers in a clear and straightforward way

• Willing to learn and develop

• Have a strong passion for the brand

Why work with us? 

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.