BALENCIAGA Associate Store Director (Harrods)
Balenciaga - Regular
London - United Kingdom
We are currently seeking an Associate Store Director who will report to the Store Director at our Harrods concession.
To lead the Department Managers and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines. He/she is responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential. He/she acts as representative of the Store Director and thus fulfils all the tasks given by the HQ/HO and Store Director.
How you will contribute
Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies
Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store
Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goals
Talent leadership and development:
Create and maintain a positive work environment, consistent with Balenciaga behaviours
Identify, attract, recruit, develop and retain talent
Support the Store Director in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries
Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
Ensure Balenciaga Signature and Client experience are executed and consistent over time
Develop clienteling mindset and client's loyalty and retention from beginners to VICs
Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs
Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
Ensure execution of Retail Excellence guidelines in the store
Support the Store Director in managing inventory activities and warehouse stock
Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness
Who you are
Sustained proven experience in a managerial position
Significant sales experience in the luxury retail industry
Proven experience in successfully managing a team
High sensitivity to client experience and loyalty
Exceptional client service and interpersonal skills
Precise, innovative, organised, adaptable, dynamic
Highly available and responsive with a natural curiosity
Product and Fashion sensitivity
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- United Kingdom