BALENCIAGA Store Administration Assistant (Sloane Street)
Balenciaga - Regular
London - United Kingdom
We are currently seeking a Store Administration Assistant who will report to the Store Manager as part of our flagship team at Sloane Street.
You will be accountable for supporting the overall store logistics in relation to administration, and carry out a variety of general administrative tasks as requested by the store management team including but not limited to; CRM and clientelling tasks, health & safety, store operations, cash handling, back of house procedures.
How you will contribute
Monitor and respond incoming telephone or email queries on behalf of the store
Ensure that after sale cases are dealt with promptly and to a high level of customer service
Product repairs and staff uniform management
Support with client transactions and champion correct till use
Ensure till reconciliations are kept up to date and initiate investigations of discrepancies
Manage petty cash and store expenses including liaising with the accounts department
Align with the company return policy and ensure all exchanges and refunds are authorised
Provide sales support on the shop floor if requested by management, providing exceptional customer service
Develop and maintain good product knowledge and an understanding of current trends
Maintain a high level of communication with clients, colleagues and all members of management
Support with the investigation of negative stock on hand items
Support with inter store stock transfers
Ensure audit paperwork is on hand and updated
Similar experience in a store environment
Rigor, sense of organization and priorities management
Excellent written and oral skills
Excellent interpersonal skills
Availability, adaptability, sense of service, team spirit
A good knowledge of IT and Microsoft package namely Outlook and Excel
A product sensitivity and an understanding of the fashion industry would be advantageous
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- United Kingdom