GUCCI Client Advisor (Arabic Speaker)
Gucci - Fixed Term (Fixed Term)
SCANDICCI - Italy
Role Mission
Reporting to the Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalised client and sales experiences with an omnichannel approach.
Key Responsibilities
- Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
- Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities
- Assists clients in placing distant orders by phone
- Supports clients in case of complaints and returns (in cooperation with our Back Office team)
- Reaches team’s KPIs and targets in terms of performance quality and business results
- Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
- Proactively contacts clients in order to develop his/her personal client book
- Completes training respecting the deadlines defined by Training Manager and Team Manager
Key Requirements
- Previous Client Service experience in Retail or e-Commerce
- Digital oriented, able or willing to work with different IT tools
- Team player with good communication and interpersonal skills
- Empathetic and curious approach
- Able to manage stress with calm and proactivity
- Fluent in Arabic and English. Knowledge of Italian is a plus.
- Full time
- Europe
- Italy
