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GUCCI Senior Client Advisor - Holt Renfrew Yorkdale

Gucci - Regular
TORONTO - Canada

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission
 

As a GUCCI Senior Client Advisor, you will assist the Store Director and Team Leader in the driving sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the market place.

Key Accountabilities
 

Client

  • Act as a role model by providing an exceptional client service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage;
  • Attract new clients by being a Brand Ambassador through networking within the community;
  • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations

  • Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break; 
  • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
  • Support the daily operations of the store when management is not present; 
  • First point of contact should a difficult client issue arise.

Key Requirements

  • Sales management experience in retail, luxury retail, or service related industry preferred;
  • Bachelor’s Degree in a related field is preferred;
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
  • Ability to manage competing priorities in a fast-paced environment;
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
  • Industry awareness and strong business acumen;
  • Strong verbal and written communication skills and excellent organizational skills;
  • Passion for the Fashion Industry;
  • Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Core Competencies

  • Entrepreneurial spirit
  • Sales and Client focused
  • Developing/coaching others
  • Leading by example
  • Relationship builder
  • Effective communicator

EOE M/D/F/V

  • Full time
  • North America
  • Canada
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