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 | Kering

La Maison

<p>Symbole de la quintessence du luxe à l’italienne, Gucci a été fondé en 1921, lorsque Guccio Gucci a ouvert sa première boutique à Florence. Sa créativité visionnaire et sa passion pour l’artisanat italien ont ouvert la voie à un style révolutionnaire, mariant les codes aristocratiques traditionnels à une élégance teintée de <i>Dolce Vita</i>. La Maison s’impose rapidement comme une référence en matière de cuir de haute qualité, avec des pièces comme le mocassin <i>Horsebit 1953</i>, le sac <i>Jackie 1961</i> ou encore la ligne <i>Bamboo 1947</i>, immédiatement devenus des classiques. Au fil des années, Gucci a bâti un héritage intemporel, consolidé par chacun de ses emblématiques directeurs artistiques, et culminant aujourd’hui dans la vision contemporaine de Demna.&nbsp;</p>

<p>Histoire</p>

<p>L’année 2025 a ouvert un nouveau chapitre dans l’histoire de Gucci. Après une décennie à redéfinir le luxe moderne chez Balenciaga, Demna est devenu le Directeur artistique de Gucci. Il conduit aujourd’hui la Maison vers une autorité renouvelée en matière de mode, pour une résonance culturelle durable. Opérant un retour au storytelling, imaginant le futur en s’inspirant du passé, la vision de Demna pour Gucci redynamise l’héritage de la marque avec un langage esthétique affirmé.&nbsp;</p>

<p>Vision créative&nbsp;</p>

Guccio Gucci crée sa Maison éponyme et ouvre sa première​​ ​boutique à Florence au 7, Via della Vigna Nuova.​

​1921​

1947

Inauguration de la première boutique Gucci à New York, marquant les débuts du développement de la Maison sur la scène internationale. Lancement du mocassin Horsebit.​

1953

Tom Ford est nommé premier Directeur artistique de Gucci et fait entrer la Maison dans une nouvelle ère.​

1994

1999

Francesca Bellettini est nommée Présidente-directrice générale. Demna devient Directeur artistique de la Maison. Un nouveau chapitre s’ouvre.​

2025

Découvrez les offres d’emploi Gucci

<p>Passionn&eacute; par l&rsquo;univers du Luxe, rejoignez-nous !&nbsp;<br />
Cliquez ci-dessous pour d&eacute;couvrir toutes les opportunit&eacute;s de carri&egrave;re au sein de la Maison Gucci.&nbsp;</p>

<div><b>Role Mission</b></div><div></div><div>As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.</div><div>You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.</div><div></div><div><b>Key Accountabilities</b></div><div></div><div><b>Team</b></div><ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul><div></div><div><b>Client</b></div><ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul><div></div><div><b>Operations</b></div><ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul><div></div><div><b>Key Requirements</b></div><ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul><div></div><div><b>Key Pillars for Ways of Working</b></div><ul><li>Execute the mission of the role with a<span> </span><b>Radically Client-Centric</b><span> </span>mindset</li><li>Approach activities and relationships with a methodology that promotes<span> </span><b>Flat, Connected and Fast</b><span> </span>ways of collaborative working</li><li>Be<span> </span><b>Relentlessly Creative</b><span> </span>and approach challenges with an innovative mindset</li><li>Demonstrate that<span> </span><b>Everyone is an Owner</b><span> </span>through thoughts, actions, and behaviors</li></ul><div></div><div><b>Key Behaviors to Amplify What We Do</b></div><div><b>Explore</b></div><div><b>Considerate Thinker</b></div><ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul><div><b>Solutions Developer</b></div><ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul><div><b>Deliver</b></div><div><b>Accountable Achiever</b></div><ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul><div><b>Agile Advocate</b></div><ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul><div><b>Connect</b></div><div><b>Connection Builder</b></div><ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul><div><b>People Enabler</b></div><ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul><div><b>Build</b></div><div><b>Continuous Learner</b></div><ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul><div><b>Talent Builder</b></div><ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul><p></p><div><b>Work Authorization</b></div><ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul><div></div><div><b>Accessibility</b></div><div></div><div>Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you<span> </span><span>are  interested</span><span> </span>in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at<span> </span><a href="mailto:name.nom&#64;kering.com" target="_blank"><span>accessibility.americas&#64;gucci.com</span></a>. </div><div></div><div>When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.</div><div></div><div><span>EOE M/D/F/V</span></div>

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

<p><b>Key Accountabilities:</b></p><p>Leadership</p><ul><li>Support the Store Manager/Store Director with all policies and procedures to streamline and safeguard the store Act as Store Manager when appropriate to ensure the efficient running of the store, both front and back of house</li><li>Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales</li><li>Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands</li><li>Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc</li></ul><p></p><p>Drive for Results</p><ul><li>Assist the Store Director/Store Manager in overseeing the Asset and Profit Protection influencing service delivery and minimizing loss</li><li>Ensure all Health and Safety legislation and processes are adhered to</li><li>Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping</li><li>Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store</li><li>Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment</li></ul><p></p><p>Brand protection:</p><ul><li>Cascade company communications to all members of the store team and lead by example when embracing brand messages</li><li>Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Gucci’s core values</li></ul><p></p><p><b>Job</b><b> Requirements</b></p><ul><li>Relevant experience in same or similar role, of not less than 3 years</li><li>Fluent English written and spoken</li><li>Knowledge of Stock management and stock control operative system</li><li>Eye for details</li><li>Management, leadership and coaching</li><li>Multitasking</li><li>Hands on approach</li><li>Start-up approach</li></ul><p></p>

Role Objective:
Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

<p><b><i><span>Summary</span></i></b></p><p><span>Influential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion reinforcing its position as one of the world’s most desirable fashion houses.<br />Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. </span></p><p></p><p><span>As a <b>Gucci Store Director</b></span>, <span>you will lead and support all activities to achieve store business objectives,</span> <span>demonstrating an unsurpassed service culture. You will perform with high integrity in operations, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Store Director, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.</span></p><p></p><p><b><span>Key Accountabilities</span></b></p><p><span>Business Leader</span></p><ul><li>Drive and maximize sales performance to consistently to achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.</li><li>Analyze monthly store performance and reporting current trends to cover every aspect of the business including competitor performance.</li><li>Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided and annual mystery shopper program goals are met.</li><li>Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches.</li><li>Train and communicate current collection knowledge to all client advisors to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support.</li><li>Communicate company set KPI’s and identify strategies to ensure performance standards are met.</li><li>Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.</li><li>Lead the team to consistently establish relationships and propose local events through continuous networking and support product launches that promote high client attendance and strong sales results.</li><li>Proactively follow current competitors and fashion trends, industry news and new innovations in technology.</li></ul><p></p><p><span>Performance and Talent Management</span></p><ul><li>Conduct monthly coaching/counseling sessions with client advisors to review performance and provide constructive, timely feedback.</li><li>Oversee performance check in process for all store employees and establish goals.</li><li>Identify and create action plans, building development plans for all employees.</li><li>Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.</li><li>Ensure a consistent and branded onboarding experience for all new hires.</li><li>Manage the allocation of staff resources and scheduling to effectively drive sales and ensure an elevated level of customer service.</li><li>Partner with Market Director and Human Resources for all employee relations issues to ensure effective resolution.</li></ul><p></p><p><span>Client Development</span></p><ul><li>Manage the achievement of business objectives, by utilizing a top client strategy to retain and develop high potential clients.</li><li>Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.</li><li>Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.</li><li>Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.</li><li>Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities.</li></ul><p><span>Operations </span></p><ul><li>Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures.</li><li>Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.</li><li>Ensure timely submission of accounts payable invoices and cash disbursement polices.</li><li>Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.</li><li>Oversee the processing of daily incoming and outbound merchandise requests and shipments.</li><li>Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees.</li><li>Support and maintain visual merchandising standards set by the Worldwide headquarters.</li><li>Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters.</li><li>Maintain the borrow log and consignment program ensuring that it is current and adheres with company policy and procedures.</li></ul><p></p><p><b><span>Key Requirements</span></b></p><ul><li>Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.</li><li>Ability to manage competing priorities in a fast-paced environment.</li><li>Bachelor’s Degree in a related field is a must.</li><li><span>Fluent Spanish and English speaker</span></li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.</li><li>Industry awareness and strong business acumen.</li><li>Strong verbal and written communication skills and excellent organizational skills.</li><li>Passion for the Fashion Industry.</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul><p></p><p></p><p><b><span>Key Pillars for Ways of Working</span></b></p><ul><li>Execute the mission of the role with a <span>Radically Client-Centric</span> mindset.</li><li>Approach activities and relationships with a methodology that promotes <span>Flat, Connected and Fast</span> ways of collaborative working.</li><li>Be <span>Relentlessly Creative</span> and approach challenges with an innovative mindset.</li><li>Demonstrate that <span>Everyone is an Owner</span> through thoughts, actions, and behaviors.</li></ul><p></p><p><b><span>Key Behaviors to Amplify What We Do</span></b></p><p><span>Explore</span></p><p><span>Considerate Thinker</span></p><ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.</li></ul><p><span>Solutions Developer</span></p><ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.</li></ul><p><span>Deliver</span></p><p><span>Accountable Achiever</span></p><ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul><p><span>Agile Advocate</span></p><ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.</li></ul><p><span>Connect</span></p><p><span>Connection Builder </span></p><ul><li>Builds trust-based relationships across boundaries and encourages collaboration.</li><li>Adapts own style to communicate impactfully.</li></ul><p><span>People Enabler</span></p><ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness.</li></ul><p><span>Build</span></p><p><span>Continuous Learner </span></p><ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.</li></ul><p><span>Talent Builder </span></p><ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.</li></ul><p><span>Work Authorization</span></p><ul><li>Qualified candidates must have the proper work authorization to work in Mexico.</li></ul><p></p><p><span>This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. </span></p><p><span>Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.<br /><br />Discover more about Gucci at </span><a href="http://www.gucci.com" target="_blank"><span>www.gucci.com</span></a></p>

<p><b>Role Mission</b><br /> <br />The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.<br /> <br /><b>Key Accountabilities</b></p><p></p><p>•    Consistently achieve or exceed monthly and seasonal individual and store sales goals, <br />      enhancing and developing the business;<br />•    Provide an exceptional customer service experience by exceeding their expectations, <br />      demonstrating an excellent knowledge of the products as well as Gucci history and <br />      heritage in accordance with the Gucci selling ceremony;<br />•    Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service <br />      and quality of sales;<br />•    Capture meaningful customer data according to the Company tools (CRM), for the <br />      purposes of connecting with the client, building relationships and personalizing future <br />      client development opportunities;<br />•    Maintain an active, accurate, neat and organized client book, contacting clients regularly <br />      and providing appropriate follow-up on all sales or client requests;<br />•    Ability to discuss with clients and give advice on general trends in the fashion world and <br />      developments in the luxury market, showing passion for fashion and luxury products;<br />•    Work as a team player and partner with fellow colleagues, foster open and constructive <br />      communication, to ensure a consistent exceptional experience and contribute to a <br />      positive working environment;<br />•    Maintain security standards within the store to ensure safety of customers, colleagues <br />      and merchandise;<br />•    Contribute to upholding the visual display of all products in accordance with Gucci visual <br />      standards;<br />•    Contribute to the daily operations of the store, by maintaining a neat and organized <br />      understock and stock room;<br />•    Adhere to Gucci Image standards and guidelines;<br />•    Follow all company policies and procedures;</p><p></p><p><b>Key Requirements</b><br /> <br />•    1-2 years of luxury fashion sales experience preferably in a similar role or customer service <br />      setting;<br />•    Proven ability to drive and exceed individual and store results;<br />•    Proven ability to build lasting relationships with customers and colleagues;<br />•    Excellent communicate skills, both oral and written, and the ability to handle multiple <br />      tasks simultaneously;<br />•    Strong organization and follow-up skills are essential;<br />•    Accuracy and attention to detail needed;<br />•    Candidate should be team-focused with a desire to collaborate effectively;<br />•    Ability to work in a fast moving and dynamic environment;<br />•    High flexibility and ability to adapt to different customers;<br />•    Ability to work a flexible schedule based on business needs which includes, evenings, <br />      weekends and holidays.</p>

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Gucci

La Maison

Histoire

Vision créative

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