Main Job Responsibilities

Leadership & Team Management

• Attract, recruit, develop, and retain top-tier talent, creating a high-performing, engaged team aligned with Flagship standards.
• Establish an inspiring and collaborative work environment that promotes accountability, performance, and professional growth.
• Support skills development through daily coaching, structured feedback, and individualized development plans.
• Embody exemplary leadership on the floor, maintaining a strong presence in sales and VIP client relations.
• Create a culture of commercial and service excellence by providing purpose to objectives and uniting the team around a common vision.

Performance & Business Development

• Drive the overall performance of the Flagship with direct responsibility for turnover, profitability, and P&L.
• Define, implement, and monitor strategic action plans for the short, medium, and long term.
• Analyze performance indicators (KPIs, sell-through, conversion, productivity) and adjust actions accordingly.
• Develop a detailed knowledge of the competitive environment, market trends, and the expectations of a local and international clientele.
• Build and drive our Client network to strengthen loyalty and the House's visibility.

Operational Excellence & Stock Management

• Supervise stock management to ensure perfect alignment with the Flagship’s business potential.
• Lead inventories and optimize stockroom management to streamline processes and maximize operational efficiency.
• Guarantee compliance with all internal procedures.

Representation of the House

• Act as the guardian of the House's image, values, and service standards.
• Ensure that the store atmosphere and customer experience reflect the DNA and high standards of the House.
• Represent the House at strategic internal and external events.

PROFILE

• Significant experience in the world of luxury, fashion, or premium retail.
• Natural, charismatic, and inspiring leadership, with a strong ability to unite and grow teams.
• Acute sense of customer experience, high-level clienteling, and loyalty building.
• Excellent analytical, organizational, and decision-making skills.
• Strong results orientation and ability to manage complex and demanding environments.
• Agility, curiosity, transparency, and a culture of feedback.
• Fluent French is mandatory – fluent English is essential (a third language is an asset).
• Proficiency in IT and reporting tools (Excel, PowerPoint, retail tools).

Qualification

• Bachelor’s Degree 
• Excellent oral and written communication skills  
• Excellent management and organizational skills, ability to adapt, strong results orientation
• Proven experience of about 10 years in the role of Store Manager or the management of particularly complex retail structures
• Ability to manage multiple stores in a fast-paced environment
• Excellent knowledge of local customers and the target market

Skills

• Excellent communication skills, strong problem-solving skills
• Ability to manage team, coaching skills to train and motivate her/his daily human resources
• Excellent knowledge of local customers and the target market
• Orientation to the service
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, Outlook