KERING Client Advisor

Your Opportunity

A Customer Advisor at Kering represents true luxury service, interacting naturally and expertly with customers across multiple channels (phone, email, WhatsApp, and chat) to deliver personalized, relationship-based experiences. By balancing your individual sales goals with the team's collective goals, you ensure that every interaction enriches the customer experience, drives revenue, and fosters loyalty. This position reports to the Assistant Team Manager.

How you'll contribute

· Act as an ambassador for Kering's prestigious fashion brands.

· Ensure a unique, exceptional and personalized customer experience via phone, live chat, WhatsApp and email, with a "customer-centric" approach.

· Make sales and contribute individually to the team's sales goal.

· Comply with the e-commerce and retail policies of the brands.

· Be an expert in the brand's history, products and collections.

· Follow up and collaborate with other departments to meet customer requests.

· Collect feedback and requests from customers to support continuous improvement of the customer experience and enrich the Group's strategy.

· Understand individual and team key performance indicators (KPIs).

· Share customer feedback with the corresponding departments to improve processes, services and quality.

· Participate in loyalty activities (Clienteling).

Profile we are looking for

· Exceptional customer service and problem-solving orientation, with patience, diplomacy and listening skills.

· Sensitivity towards the world of luxury, enthusiasm for brands and products.

· Commercial and analytical mindset.

· Ability to multitask in a dynamic environment.

· Team spirit, dynamic, flexible, independent, positive and professional person.

· Excellent diction, oral and written communication skills.

· Persuasive skills, with the ability to calm and retain dissatisfied customers.

· Flexible schedule and availability to work weekends and holidays.

· Autonomy and a positive and enthusiastic attitude.

· Advanced English (oral and written). Portuguese is a plus.