ALEXANDER MCQUEEN Client Advisor / Verkäufer (m/f/d)

Your Opportunity:

Alexander McQueen is looking for an exceptional Client Advisor to join the team of Berlin.

How you will contribute:

• Present the Alexander McQueen universe, by giving details on collections and inspirations with a storytelling approach, when needed
• Serve customers accordingly to Alexander McQueen selling ceremony
• Guarantee cross and up-selling for all product categories
• Highlight the House know-how and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors
• Ensure client satisfaction, engagement and that the qualitative standards required by our House are maintained
• Actively develop new clients and consistently strengthen existing client relationships
• Handle customer complaints, seek assistance where necessary, ensure issues are resolved in order to satisfy the customer while respecting the requirements of the company
• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
• Keep up to date with customer requirements and operating procedures.
• Adhere to Security and Health & Safety regulations
• Keep up to date with customer requirements and operating procedures.
• Ensure personal appearance and presentation are strictly in line with company standards
• Understand current products, trends and collections and ensure that customers are informed

Your Skills and Experience:

• Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
• Excellent interpersonal skills, good listening ability
• Adaptability, Natural Curiosity, Authenticity
• Availability, reactivity
• Open-minded and/or creativity driven
• Sales driven, social, open and ambitious team player full of drive and optimism
• Strong passion for the brand
• Be open to feedback and communicate with your team and managers in a clear and straightforward way
• Ability to multitask and handle the pressure of a busy day
• A willingness to learn and improve
• English, third language appreciated

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.