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    11/10/2024

    BOTTEGA VENETA Global Omnichannel & Customer Experience Coordinator

    Bottega Veneta - Regular
    MILANO - Italy

    Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

    We are currently seeking an Global Omnichannel & Customer Service Experience Coordinator as part of our dynamic team in Milan.

    How you will contribute:

    • Collaborate with key stakeholders involved in omnichannel initiatives, including the retail team, store staff, analytics team, and customer care.
    • Oversee day-to-day operational activities, providing support to stores and ensuring constant monitoring.
    • Serve as the main point of contact with the technology teams to ensure optimal coordination and the successful delivery of omnichannel projects, acting as a reference for the Omnichannel Roadmap.
    • Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services, and other HQ departments regarding various technological and operational aspects of the website, Omni & Luce app, and other relevant systems.
    • Analyze omnichannel performance, offering insights and proposing actions to enhance customer experience and drive business results.
    • Contribute to the improvement of customer experience with an omnichannel approach in an evolving digital and retail environment.
    • Prepare and present reports on omnichannel performance metrics.
    • Conduct benchmarking and scouting activities to identify new opportunities for enhancing the Ecommerce and omnichannel environment.
    • Perform store visits both nationally and internationally.

    Who you are:

    • Minimum of 3 years of experience in a role that combines digital and retail, preferably within the luxury sector or a well-structured organization.
    • Strong project management skills, with the ability to manage multiple tasks, prioritize, and stay organized in a fast-paced, deadline-driven environment.
    • Proven experience working with and managing cross-functional teams, including technology and software development teams, across multiple regions.
    • Deep passion and knowledge of the luxury fashion industry, with a keen interest in staying up to date with the latest trends.
    • Excellent interpersonal, team collaboration, communication, and presentation skills.
    • Fluent in English; proficiency in French is considered a plus.
    • Advanced proficiency in Microsoft Office; familiarity with Jira, Confluence, and ticketing systems is a plus.

    Why work with us?

    This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

    Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background

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