BOUCHERON - Executive Sales Associate - Harrods (F/H/X)

We are looking for an Executive Sales Associate to be part of our retail team in our London Harrods Boutique.

As an Executive Sales Associate at Boucheron, you will play a pivotal role in driving sales, nurturing client relationships and ensuring store excellence.

You will represent the most stylish and cutting-edge French High Jewelry Maison with elegance, expertise, and a commitment to exceptional service.

Your primary responsibilities will include:

Sales performance:

•    Drive sales by offering personalized service to clients, understanding their needs, and suggesting suitable jewelry pieces.
•    Use extensive product knowledge to showcase Boucheron's exquisite collections and convey the brand's heritage, craftsmanship, and unique value proposition.
•    Meet and exceed sales targets through effective upselling, cross-selling, product demonstration techniques and team spirit.
•    Maintain accurate records of sales transactions and ensure compliance with company policies and procedures.
•    Represent Boucheron as an Ambassador, adhering strictly to the Maison’s selling ceremony.
 

Clienteling initiatives:

•    Build and maintain long-lasting relationships with clients through attentive service, follow-up communications, and tailored experiences.
•    Proactively connect with existing clients to understand their preferences, upcoming events, and special occasions, anticipating their needs. 
•    Utilize CRM tools effectively to monitor client interactions, preferences, and buying patterns, enabling targeted outreach and relationship management.
•    Identify and pursue business development opportunities for business growth to broaden the store’s clientele and enhance its market visibility.

Retail Operations:

•    Ensure excellence of retail operations.
•    Participate actively on transversal store activities (VM, stock management, POS systems).
•    Make sure to follow and respect guidelines to ensure compliant process and store security.
 

PROFILE:

• Mastering Arabic language is a real asset
• Proven experience in luxury retail sales, preferably within the jewelry or high-end fashion industry.
• Outstanding sales expertise, evidenced by a track record of meeting and exceeding sales objectives.
• Strong interpersonal skills with the ability to build relationship and credibility with clients from diverse backgrounds.
• Excellent communication skills, both verbal and written with a talent for storytelling: fluency in multiple languages is advantageous preferred.
• Proficiency in CRM software and very important clienteling skills.
• Committed, results-driven and team-oriented, with the flexibility to thrive in a fast-paced, dynamic environment. 
• Professionalism and integrity. 
• Enthusiastic and positive attitude.
• Adaptability and keenness to learn. 
   

“‘Boucheron is committed to creating a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talents, both individually and collectively, and helps strengthen our ability to adapt to a changing world. As an equal opportunities employer, we welcome and consider applications from all qualified candidates, regardless of their background.”