GUCCI Team Manager, Selfridges

Key Accountabilities

• Lead and inspire a team of Client Advisors on the shopfloor to ensure exceptional service is delivered
• Monitor the performance of the assigned product categories and proactively propose action plans to reach the business targets
• Lead the execution of Clienteling activities with your team, developing actions to activate, retain and develop a client base
• Participate in recruiting and developing a high performing team
• Provide support and regular feedback to Client Advisors and manage their performance ensuring their development is ongoing and their motivation and sense of belonging are high
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product and customer service knowledge, while ensuring they are aware of market trends and competitors
• Partner with the Store Director/Manager and Human Resources on employee relations issues to ensure effective resolution

Key Requirements

• Proven experience as a Team/Department Manager within the Fashion Luxury industry
• Proven ability to drive results and devise action plans
• Commercial awareness and business acumen
• Talent for managing, coaching, and developing a team
• Strong communication and time management skills
• Thrives in a fast-paced environment
• Passion for Fashion Luxury industry

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.