POMELLATO Boutique Manager - Florence

How will you contribute

Business Objectives and KPIs

• Manage the boutiques to achieve sales objectives and KPIs, ensuring to spend most of the time on the shop floor with sales team and clients
• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation
• Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver a unique shopping experience
• Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued
• Ensure the ethical behavior of the store team and integrity towards the client

Team

• Lead, motivate and develop the boutique team, fostering a high-performance, client-centric and collaborative culture
• Ensure the participation of the boutique team in training programs to continuously develop product knowledge, selling techniques, clienteling skills, brand storytelling and security awareness
• Coach and provide regular feedback to team members, supporting their professional growth and performance improvement
• Set clear objectives and monitor individual and team performance against business targets and KPIs
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Client Development & CRM

• Be proactive in recruiting new customers, promoting and creating events to generate new business opportunities
• Actively participate and involve sales teams in social events
• Constantly cultivate relationships with clients, in store and outside the boutique
• Implement client database activities, as per marketing guidelines

Boutique Operations & Excellence

• Be responsible for the good maintenance, appearance and safe environment of the stores highlighting maintenance issues according to guidelines
• Be responsible for the good functioning of the stores in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing respect of display guidelines
• Ensure that the sales team’s grooming is always up to standards
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPIs
• Supervise AFSS activities and requests

Luxury world knowledge

• Ensure a strong knowledge of the relevant market: competitions, events, products and pricing
• Related to his/her environment, guarantee profound knowledge on brand locations, events and marketing activities

Who you are

• Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury
• Proven ability to drive sales performance and achieve KPIs
• Strong leadership, coaching and team development skills
• Strong clienteling and CRM capabilities
• Excellent communication and relationship-building skills
• Fluent in Italian and English; additional languages are considered a plus

Gross Annual Salary: Starting from 50.000 € (unless otherwise agreed, in the event of a positive outcome of the selection process, specific levels of experience and autonomy and/or particular competencies emerge during the selection process, based on objective criteria).

NCBA (National Collective Bargaining Agreement): National Collective Bargaining Agreement for Employees of the Tertiary Sector, Distribution and Services (CCNL Terziario, Distribuzione e Servizi) (unique alphanumeric code: H011)

Bonuses and Commissions: Bonuses in Accordance with the Applicable Company Policies.

Other Benefits:

• Meal vouchers

• Supplementary health insurance

• Company welfare program

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.