GUCCI Client Advisor

Sales and Clienteling

• Proactively meet all commercial sales targets and KPIs, including but not limited to Clientelling KPIs, SPT (Sales Per Transaction), UPT (Units Per Transaction), AUR (Average unit retail), Cross Selling and Conversion as outlined by your management team
• Generate, maintain and grow a clientele base by active engagement
• Provide excellent client service with active client engagement and regular communication as per GUCCI Service Standards
• Proactively follow up on client enquiries and requests, including after sales services
• Provide exceptional personalized service standards transmitting the brand passion, suggestions and alternatives, as well as anticipating future needs of the clients
• Ensure teamwork and collaboration to deliver an exceptional client experience • Collaborate with and assist the Visual Merchandising (VM) team and Instore Visual Merchandising Ambassador as required to maintain and upkeep VM to be aligned with the Worldwide Visual Guidelines HR Dept.

Learning and Training

• Ensure proactive learning and development to maintain product knowledge and stay current with best sellers, new arrivals and category information
• Complete all trainings as advised to you by your management team and/or Instore Training Ambassador and any other parties meeting all deadlines Participate in development training as required by your management team

Back of House Support

• Assist with cashiering and any administrative duties as required
• Assist in receiving and unpacking/packing stock
• Assist with inventory integrity and control by completing cycle counts, category scans and category maintenance
• Replenish display merchandise as required Workplace Health and Safety
• Ensure compliance to the Safety Management System and all Workplace

Health and Safety (WHS) Policies

• Report all incidents, hazards and near misses as required by all staff, both to your direct manager and Human Resources where applicable and on the reporting platform

Other

• Utilize all company tools including iPhone, iPad etc and company applications effectively, efficiently and as required by the business
• Ensure active participation on company provided platforms such as Workplace, Workday, Retail Training Portal, LUCE, etc
• Adhere to all in store Standard Operation Procedures (SOP)
• Comply to all Gucci and Kering Policies, Procedures and Guidelines All other ad hoc duties as required by your manager

Key Requirements

• Previous experience in a similar role, ideally from a high volume retail or service based industry preferably in the luxury environment
• Customer service orientated attitude, driven by sales and meeting and exceeding KPIs and targets
• Ability to work dynamically in a high-volume environment
• Time management and prioritizing skills
• High attention to detail and a strong, professional work ethic
• Proficiency in using technology and/or learning about updated technologies
• Proficiency in Outlook/Excel/Word/PowerPoint
• Exceptional written and verbal communication skills